Air Canada complaints to be collected by city

Staff ~ The Telegram
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St. John's City Council wants to hear your detailed complaints about Air Canada service.
Following an exchange with Mayor Andy Wells about the possibility of a public inquiry into alleged poor service by the airline, city commissioner Ron Penney is recommending that residents forward detailed complaints to the city clerk to be compiled and forwarded to federal Transport Minister Lawrence Cannon.
Penney will also compile relevant news coverage and letters to the editor about the recent growing pile of complaints against the airline, to send to Cannon.

Organizations: Air Canada

Geographic location: St. John's

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Recent comments

  • Ed
    July 02, 2010 - 13:35

    To make these complaints about an airline that is truly doing a great job (and designated North America's number 1 air carrier in 2007) is an indication that Mr. Wells does not understand what avation is all about.
    I believe the airline is doing a better job in its field than Mr. Wells is in his, and Air Canada also shows more respect for the public.

  • Calvin
    July 02, 2010 - 13:32

    My family and I travel a lot accross the country. However, I try by best to avoid traveling with Air Canada. This year alone I have made four round trips accross the country. My wife has made two and my son has made two. The only time we travel with air canada is when we use aeroplan miles. I have had so many problems when traveling with air canada that I even hate to travel with them even on aeroplan miles. The complaints that my family have would write a book. That is the reason I an not even going to began to explain or mention them. I now have lots of aeroplan miles but travel and pay for my trip with Westjet. I would love to see this company to go out of business. A complete new company and complete new managment is what is needed. Thankyou

  • Kathie
    July 02, 2010 - 13:32

    So tell me something... how will complaints from Newfoundland matter. We are all held hostage by the mere fact we really only have one major airline that flies into the province. They hold all the cards so all the complaints in the world won't or can't change anything. To make it easier on you when traveling do these simple things:
    1) Have carry on bags only- I packed thriftily for my three week stay home in November. Also vacuum squeeze your clothes in a clear plastic bag. You can get more in your bag and they won't need to check if the bag is clear and
    2) Don't carry any liquids buy what you need when you get to where you are going. That way they won't make you open your bags.
    Always book connecting flights at least 4-5 hours apart more if you go through customs. Weather is always a factor in winter and in summer problems come up with computers, air conditioners and mechanical issues on engines. Delays happen. It's a part of traveling, so bring a good book. Talk to the other passengers. Have fun

  • Steve
    July 02, 2010 - 13:31

    Reading the comments that try and support Air Canada is amusing. I don't expect the level of service to change from Air Canada - flights will always be delayed and luggage will always be lost. Newfoundland is just not a big enough market for any airline to churn out a profit. What needs to change, however, is the ATTITUDE in which Air Canada treats its customers. The City of St. John's, however, should not waste time with this plight. Let it go.

  • Stephanie
    July 02, 2010 - 13:31

    I will be first to admit that the city needs to prioritize its spending, but something has to be done about Air Canada. Over the holidays Air Canada lost my bags twice, on the way to St.John's and back to Ottawa. The 2nd time they never found my bags, I did. Over 5 days traveling back and forth to the air port to search through THOUSANDS of luggage left sitting out in the open at Ottawa Air port. It's pretty bad when they fill up a DND hangar with lost bags! The service was pathetic, no one cared and god only know how many bags were stolen because of Air Canada's lack of staff, space and willingness to spend the extra dough to fill the plane with fuel to accomodate the 2 bags per person rule. I travel to and from the island about 6 or 7 times a year, I have never ever experienced a positive environment from Air Canada. I'm glad Andy and the city are trying to do something about it.

  • john
    July 02, 2010 - 13:29

    And where do we send our complaints about the snow removal? Into the trash can of Mr. Wells? I know this is all just a PR exercise so people will think Mr. Wells actually does some work but I hope Air Canada treats these city hall bufoons the same way they treat those who do not have big bucks.

  • Craig
    July 02, 2010 - 13:27

    Kudos to Mr. Wells. Looking after his citizens is his first priority. I dont comment on the service while flying with Air Canada. The folks there are usually always very polite. Its the prices that I dont like. I know that every business is in it to make money and I dont fault AC for charging more per mile from Toronto to YYT, than from Toronto to hmmm just about anywhere else in the world! Why do they do it? Because they can.

    Competition, its a wonderful thing. Too bad we dont have it. As a frequent traveler, I can tell you that Air Canada is ok when traveling from Toronto, Montreal, Vancouver etc. to or from the US. Why? Because they have competition. For those of you who tout West Jet, as an alternative to Air Canada, take another look. West Jet has 70 planes, Air Canada has 474. That means for most intra country travel, its ACs way or the highway, literally.

    Its time to open the skies.

  • Victor
    July 02, 2010 - 13:26

    I think the city should use it's rsources and money to spend it on something useful, like better snow clearing of streets and side walks then for Andy to be trying to get his face on the National News again.

  • john
    July 02, 2010 - 13:26

    Dan, not everyone is as so smart as you but those who want better snow removal are not morons as you call them. And the notion that it is not in the budget holds no water. Something that is important, like expensive stadiums, should always find money.

  • Dave
    July 02, 2010 - 13:26

    City Council's mandate is to govern the city. The time and energy would be better spent on cleaning up the exorbitant amount of trash and litter in the city.

    Andy is not happy unless he's bitching and moaning about something. It's time for a new mayor. Someone with new ideas, and an upbeat and positive attitude.

  • Dave
    July 02, 2010 - 13:19

    John Kennedy, I think you misundertstood Dan's comment about snow clearing. I believe he was saying that the Mayor refers to those who want better snow clearing as morons. That sounds like something that Andy would say.

    St. John's needs a 'doer' not a 'whiner' as Mayor.

    I agree with David's comment. Andy and Danny are cut from the same cloth.

  • karen
    July 02, 2010 - 13:18

    the airline industry (now) operates in an a below cost environment ; as evidenced by the failure of many of air canada's competitors. What do you expect for service when you pay 150.00 to travel a few thousand miles . (1/2 of that goes to the gov); it costs that to drive a few hundred miles ! NL has the most peak travel patterns
    (summer/xmas) and weather conditions. HArdly viable for AC to buy more planes for a few weaks peak travel. . . use more commone sense when analyzing these 'problems' and more importantly stop packing your whole life to take with you on the plane. . . there's only so much that can be carried.

  • Beauford
    July 02, 2010 - 13:17

    ANSWER: Switch to Westjet!

    I have had so many problem with Air Canada that I have simply switched airlines. I have not flown Air Canada in the last 4 years. I even change my travel schedule on occassion to avoid flying Air Canada.

  • Bonita
    July 02, 2010 - 13:17

    Air Canada stinks, its about time , someone did something about it. I feel its time that the goverment did something about the shameful airline we have to travel on. its embarrassing .
    We has Canadians desirve better than that, we pay big bucks for good service and we don't get it, Air Canada do not give any service, none what so ever, they simply don't care about their customers.
    so, with that, its time that we have another airline here, let the goverment bring in more airlines and see if air canada changes it attitute.
    People are sick of the lack of service . When AIR CANADA, SAYS, THANK YOU FOR TRAVELING AIR CANADA, YOU NEED TO SAY, IF I HAD A CHOICE , I WOULDN'T. AND I WOULDN'T.

  • Dan
    July 02, 2010 - 13:16

    For the past 37 years, I have travelled as much or more out of St. John´s to probably more locations than anyone else in Newfoundland.That is quite a claim to make, but I am willing to bet it is true.
    The last time that I had lost baggage was in April of 1981.The fault was not with the airline.
    There is both a knack and a skill to successfully completing a trip, and a large part of that is careful planning.And as with any plan, it needs to contain continginicies based on an awareness of what may go wrong.
    Why is it that some people inclucing city council cannot understand that you cannot book a flight weeks or even months in advance and expect the weather to cooperate and/or any airline to control it.
    Should we complain when council exceeds the snow-clearing budget? How many times have we heard Mayor refer to those morons who complain about the quality of snow-clearing in the city?

  • Joan
    July 02, 2010 - 13:15

    Reading all the comments, its a piece on Poor Air Canada Service, not on LETS GET RID OF ANDY WELLS, the service and attitude of Air Canada is just not acceptable, not for this country, we are above that type of customer service, we pay for service , we should get service.
    WE NEED COMPETITION . WHAT IS THIS,??? ITS NOT A COMMUNIST COUNTRY FOR GOD SAKE , THIS IS CANADA, ONE OF THE BEST COUNTRIES IN THE WORLD AND WE DESERVE BETTER THAN AIR CANADA, OUR CITIZENS SHOULD NOT HAVE TO ENDURE SUCH LOW CLASS STANDARDS AS AIR CANADA SERVES.

    I FLY QUITE FREQUENTLY AND ITS TERRIBLE, THE LACK OF SERVICE,AND NOW, THE FLIGHT ATTENDANTS, WON'T EVEN SMILE, AND THATS FREE. IMAGINE. WHEN I MENTION TO PEOPLE IN OTHER COUNTRIES , THEY ALSO REALIZE THE POOR CONDITIONS OF AIR CANADA. ITS BEHOND WORDS. ITS TIME TO PUT AIR CANADA OUT TO PASTURE, ONE AND FOR ALL, BRING IN NEW AIRLINES AND LETS GET MOVING OR RATHER FLYING.

  • Mike
    July 02, 2010 - 13:14

    The last time I checked Air Canada is not a Crown Corporation anymore. Complaints about airline service are as old as the industry. The best way to offer good service is to ensure a competitive envrionment exists where the airlines compete with each other for loyalty of customers, and the goverment is not involved. What does Andy think he is going to acheive other than a major b#$%ch session.

  • Dave
    July 02, 2010 - 13:13

    I fly Air Canada approximately three times a year from Houston, TX to St. John's, NL and return. I've been doing this since 1997 and never had a lost bag, missed connection, or rude comment from an Air Canada employee.

    If you are dissatisfied with Air Canada's service, by all means, file a complaint directly with them. However, it is not City Hall's mandate to take on such a cause.

    This is purely being done for Andy's self promotion.

  • Bob
    July 02, 2010 - 13:12

    Air Canada on-line petition.......
    www.ipetitions.com/petition/AirCanada

  • Ron
    July 02, 2010 - 13:11

    As a former employee of Air Atlantic, I can certainly attest to the predatory strategy of Air Canada. Market flooding, and the misuse of its fighting brand, Air Nova are hallmarks of that. Once Air Atlantic was out of the way, Air Nova got absorbed into Jazz and the head office and pilot base moved too. That, after the Nova Scotia government paid for their hangar and gates at Halifax.

    The answer is simple: when competition comes to town, use it. Use it even if the schedule isn't as good. Competition does not exist to keep Air Canada's prices down. Understand that all those extra flights are designed to keep competition out of the market.

  • greg
    July 02, 2010 - 13:10

    Another desparate diversion by Wells and Company. How about gathering detailed complaints about the near misses as a result of the lack of side-walk snowclearing. Or quizzing the populace about the Dickenesian Christmas garbage collection and /or the Money Pit known as Mile One...... You know, stuff they can deal with on any given Monday night meeting.
    I also find it amusing that the crowd who whined and bawled for the de-regulation of the airline industry are now complaining about their great success..........Bon Appetit !

  • David
    July 02, 2010 - 13:10

    Now we know why Danny appointed Andy to the PUB. They are so much alike, arrogant buffoons who like to divert attention from their own failings and flaws. Andy blames Air Canada, Danny blames Canada, and people shut up about snow clearing or Tom Rideout. You're being played like a fiddle, John Q. Public!

  • Basil
    July 02, 2010 - 13:10

    I agree 100% about the UK flight, but for there to be a rethink by someone like Astereaus, the board running the airport would have to guarantee they would block Air Canada from competing for this business for at least a year. This would allow the like of Astereaus to develop its customer base.

    Otherwise Air Canada will just comeback and run the competition out of business.

    Finally, while the simple answer is to fly Westjet, that is not always a viable option. I try to use Westjet but often I can not get to where I need to go via Westjet.

  • Tom
    July 02, 2010 - 13:09

    I agree with Dave from Houston. I have more of a problem with Andy Wells than Air Canada, at least Air Canada employes treat people with more respect than this idiot of Andy Wells......time to go Andy, you are no longer needed, you are an embarresment to the people of St. Johns

  • Mark
    July 02, 2010 - 13:09

    What's the point ? If people where so unhappy with Air Canada they would have flown with Astraeus . I had booked with them early last year to fly back to St.Johns for Christmas then had to pay double the price to fly with Air Canada after the route was cancelled . My wife used the Astraeus flight and told me it was less than half full . People in the Province are always complaining , we had the chance to keep a direct flight to London and blew it

  • Paul
    July 02, 2010 - 13:09

    I travel extensively on Air Canada from S.J's to Heathrow UK and their service although not the best in the world has to compete with ever increasing costs to ultimately avoid yet another airline bankrupcy. The main point of contention I have is that competition was recently generated by Astreaus for the transatlantic route and Air Canada suddenly set up competition with cheaper direct flights to the UK. As soon as Astraeus realised they could not compete and finally withdrew their own direct UK timetable, Air Canada decided that they had killed off their rival and then didn't have include the direct flight to UK. Now all Newfoundlanders and people working within the oil patch have to travel many hours out of their way via Nova Scotia to accommodate an airline which has no interests in the people of the province.
    Lets hope Astreaus see that this cancelled opportunity of theirs can be reversed and be of benefit to all of Newfoundland. From other comments about Andy Wells (I am not one of his greatest fans) but he has a right whether as the mayor or a private citizen to voice an opinion to support the interests of this province. Good luck Andy and maybe a rethink by Astreaus could help in your endeavours to put us back on the map. Regards Paul Kelly

  • Ed
    July 01, 2010 - 20:25

    To make these complaints about an airline that is truly doing a great job (and designated North America's number 1 air carrier in 2007) is an indication that Mr. Wells does not understand what avation is all about.
    I believe the airline is doing a better job in its field than Mr. Wells is in his, and Air Canada also shows more respect for the public.

  • Calvin
    July 01, 2010 - 20:20

    My family and I travel a lot accross the country. However, I try by best to avoid traveling with Air Canada. This year alone I have made four round trips accross the country. My wife has made two and my son has made two. The only time we travel with air canada is when we use aeroplan miles. I have had so many problems when traveling with air canada that I even hate to travel with them even on aeroplan miles. The complaints that my family have would write a book. That is the reason I an not even going to began to explain or mention them. I now have lots of aeroplan miles but travel and pay for my trip with Westjet. I would love to see this company to go out of business. A complete new company and complete new managment is what is needed. Thankyou

  • Kathie
    July 01, 2010 - 20:20

    So tell me something... how will complaints from Newfoundland matter. We are all held hostage by the mere fact we really only have one major airline that flies into the province. They hold all the cards so all the complaints in the world won't or can't change anything. To make it easier on you when traveling do these simple things:
    1) Have carry on bags only- I packed thriftily for my three week stay home in November. Also vacuum squeeze your clothes in a clear plastic bag. You can get more in your bag and they won't need to check if the bag is clear and
    2) Don't carry any liquids buy what you need when you get to where you are going. That way they won't make you open your bags.
    Always book connecting flights at least 4-5 hours apart more if you go through customs. Weather is always a factor in winter and in summer problems come up with computers, air conditioners and mechanical issues on engines. Delays happen. It's a part of traveling, so bring a good book. Talk to the other passengers. Have fun

  • Steve
    July 01, 2010 - 20:20

    Reading the comments that try and support Air Canada is amusing. I don't expect the level of service to change from Air Canada - flights will always be delayed and luggage will always be lost. Newfoundland is just not a big enough market for any airline to churn out a profit. What needs to change, however, is the ATTITUDE in which Air Canada treats its customers. The City of St. John's, however, should not waste time with this plight. Let it go.

  • Stephanie
    July 01, 2010 - 20:19

    I will be first to admit that the city needs to prioritize its spending, but something has to be done about Air Canada. Over the holidays Air Canada lost my bags twice, on the way to St.John's and back to Ottawa. The 2nd time they never found my bags, I did. Over 5 days traveling back and forth to the air port to search through THOUSANDS of luggage left sitting out in the open at Ottawa Air port. It's pretty bad when they fill up a DND hangar with lost bags! The service was pathetic, no one cared and god only know how many bags were stolen because of Air Canada's lack of staff, space and willingness to spend the extra dough to fill the plane with fuel to accomodate the 2 bags per person rule. I travel to and from the island about 6 or 7 times a year, I have never ever experienced a positive environment from Air Canada. I'm glad Andy and the city are trying to do something about it.

  • john
    July 01, 2010 - 20:16

    And where do we send our complaints about the snow removal? Into the trash can of Mr. Wells? I know this is all just a PR exercise so people will think Mr. Wells actually does some work but I hope Air Canada treats these city hall bufoons the same way they treat those who do not have big bucks.

  • Craig
    July 01, 2010 - 20:15

    Kudos to Mr. Wells. Looking after his citizens is his first priority. I dont comment on the service while flying with Air Canada. The folks there are usually always very polite. Its the prices that I dont like. I know that every business is in it to make money and I dont fault AC for charging more per mile from Toronto to YYT, than from Toronto to hmmm just about anywhere else in the world! Why do they do it? Because they can.

    Competition, its a wonderful thing. Too bad we dont have it. As a frequent traveler, I can tell you that Air Canada is ok when traveling from Toronto, Montreal, Vancouver etc. to or from the US. Why? Because they have competition. For those of you who tout West Jet, as an alternative to Air Canada, take another look. West Jet has 70 planes, Air Canada has 474. That means for most intra country travel, its ACs way or the highway, literally.

    Its time to open the skies.

  • Victor
    July 01, 2010 - 20:13

    I think the city should use it's rsources and money to spend it on something useful, like better snow clearing of streets and side walks then for Andy to be trying to get his face on the National News again.

  • john
    July 01, 2010 - 20:13

    Dan, not everyone is as so smart as you but those who want better snow removal are not morons as you call them. And the notion that it is not in the budget holds no water. Something that is important, like expensive stadiums, should always find money.

  • Dave
    July 01, 2010 - 20:12

    City Council's mandate is to govern the city. The time and energy would be better spent on cleaning up the exorbitant amount of trash and litter in the city.

    Andy is not happy unless he's bitching and moaning about something. It's time for a new mayor. Someone with new ideas, and an upbeat and positive attitude.

  • Dave
    July 01, 2010 - 20:01

    John Kennedy, I think you misundertstood Dan's comment about snow clearing. I believe he was saying that the Mayor refers to those who want better snow clearing as morons. That sounds like something that Andy would say.

    St. John's needs a 'doer' not a 'whiner' as Mayor.

    I agree with David's comment. Andy and Danny are cut from the same cloth.

  • karen
    July 01, 2010 - 20:00

    the airline industry (now) operates in an a below cost environment ; as evidenced by the failure of many of air canada's competitors. What do you expect for service when you pay 150.00 to travel a few thousand miles . (1/2 of that goes to the gov); it costs that to drive a few hundred miles ! NL has the most peak travel patterns
    (summer/xmas) and weather conditions. HArdly viable for AC to buy more planes for a few weaks peak travel. . . use more commone sense when analyzing these 'problems' and more importantly stop packing your whole life to take with you on the plane. . . there's only so much that can be carried.

  • Beauford
    July 01, 2010 - 19:58

    ANSWER: Switch to Westjet!

    I have had so many problem with Air Canada that I have simply switched airlines. I have not flown Air Canada in the last 4 years. I even change my travel schedule on occassion to avoid flying Air Canada.

  • Bonita
    July 01, 2010 - 19:58

    Air Canada stinks, its about time , someone did something about it. I feel its time that the goverment did something about the shameful airline we have to travel on. its embarrassing .
    We has Canadians desirve better than that, we pay big bucks for good service and we don't get it, Air Canada do not give any service, none what so ever, they simply don't care about their customers.
    so, with that, its time that we have another airline here, let the goverment bring in more airlines and see if air canada changes it attitute.
    People are sick of the lack of service . When AIR CANADA, SAYS, THANK YOU FOR TRAVELING AIR CANADA, YOU NEED TO SAY, IF I HAD A CHOICE , I WOULDN'T. AND I WOULDN'T.

  • Dan
    July 01, 2010 - 19:56

    For the past 37 years, I have travelled as much or more out of St. John´s to probably more locations than anyone else in Newfoundland.That is quite a claim to make, but I am willing to bet it is true.
    The last time that I had lost baggage was in April of 1981.The fault was not with the airline.
    There is both a knack and a skill to successfully completing a trip, and a large part of that is careful planning.And as with any plan, it needs to contain continginicies based on an awareness of what may go wrong.
    Why is it that some people inclucing city council cannot understand that you cannot book a flight weeks or even months in advance and expect the weather to cooperate and/or any airline to control it.
    Should we complain when council exceeds the snow-clearing budget? How many times have we heard Mayor refer to those morons who complain about the quality of snow-clearing in the city?

  • Joan
    July 01, 2010 - 19:55

    Reading all the comments, its a piece on Poor Air Canada Service, not on LETS GET RID OF ANDY WELLS, the service and attitude of Air Canada is just not acceptable, not for this country, we are above that type of customer service, we pay for service , we should get service.
    WE NEED COMPETITION . WHAT IS THIS,??? ITS NOT A COMMUNIST COUNTRY FOR GOD SAKE , THIS IS CANADA, ONE OF THE BEST COUNTRIES IN THE WORLD AND WE DESERVE BETTER THAN AIR CANADA, OUR CITIZENS SHOULD NOT HAVE TO ENDURE SUCH LOW CLASS STANDARDS AS AIR CANADA SERVES.

    I FLY QUITE FREQUENTLY AND ITS TERRIBLE, THE LACK OF SERVICE,AND NOW, THE FLIGHT ATTENDANTS, WON'T EVEN SMILE, AND THATS FREE. IMAGINE. WHEN I MENTION TO PEOPLE IN OTHER COUNTRIES , THEY ALSO REALIZE THE POOR CONDITIONS OF AIR CANADA. ITS BEHOND WORDS. ITS TIME TO PUT AIR CANADA OUT TO PASTURE, ONE AND FOR ALL, BRING IN NEW AIRLINES AND LETS GET MOVING OR RATHER FLYING.

  • Mike
    July 01, 2010 - 19:53

    The last time I checked Air Canada is not a Crown Corporation anymore. Complaints about airline service are as old as the industry. The best way to offer good service is to ensure a competitive envrionment exists where the airlines compete with each other for loyalty of customers, and the goverment is not involved. What does Andy think he is going to acheive other than a major b#$%ch session.

  • Dave
    July 01, 2010 - 19:50

    I fly Air Canada approximately three times a year from Houston, TX to St. John's, NL and return. I've been doing this since 1997 and never had a lost bag, missed connection, or rude comment from an Air Canada employee.

    If you are dissatisfied with Air Canada's service, by all means, file a complaint directly with them. However, it is not City Hall's mandate to take on such a cause.

    This is purely being done for Andy's self promotion.

  • Bob
    July 01, 2010 - 19:49

    Air Canada on-line petition.......
    www.ipetitions.com/petition/AirCanada

  • Ron
    July 01, 2010 - 19:48

    As a former employee of Air Atlantic, I can certainly attest to the predatory strategy of Air Canada. Market flooding, and the misuse of its fighting brand, Air Nova are hallmarks of that. Once Air Atlantic was out of the way, Air Nova got absorbed into Jazz and the head office and pilot base moved too. That, after the Nova Scotia government paid for their hangar and gates at Halifax.

    The answer is simple: when competition comes to town, use it. Use it even if the schedule isn't as good. Competition does not exist to keep Air Canada's prices down. Understand that all those extra flights are designed to keep competition out of the market.

  • greg
    July 01, 2010 - 19:46

    Another desparate diversion by Wells and Company. How about gathering detailed complaints about the near misses as a result of the lack of side-walk snowclearing. Or quizzing the populace about the Dickenesian Christmas garbage collection and /or the Money Pit known as Mile One...... You know, stuff they can deal with on any given Monday night meeting.
    I also find it amusing that the crowd who whined and bawled for the de-regulation of the airline industry are now complaining about their great success..........Bon Appetit !

  • David
    July 01, 2010 - 19:46

    Now we know why Danny appointed Andy to the PUB. They are so much alike, arrogant buffoons who like to divert attention from their own failings and flaws. Andy blames Air Canada, Danny blames Canada, and people shut up about snow clearing or Tom Rideout. You're being played like a fiddle, John Q. Public!

  • Basil
    July 01, 2010 - 19:46

    I agree 100% about the UK flight, but for there to be a rethink by someone like Astereaus, the board running the airport would have to guarantee they would block Air Canada from competing for this business for at least a year. This would allow the like of Astereaus to develop its customer base.

    Otherwise Air Canada will just comeback and run the competition out of business.

    Finally, while the simple answer is to fly Westjet, that is not always a viable option. I try to use Westjet but often I can not get to where I need to go via Westjet.

  • Tom
    July 01, 2010 - 19:44

    I agree with Dave from Houston. I have more of a problem with Andy Wells than Air Canada, at least Air Canada employes treat people with more respect than this idiot of Andy Wells......time to go Andy, you are no longer needed, you are an embarresment to the people of St. Johns

  • Mark
    July 01, 2010 - 19:44

    What's the point ? If people where so unhappy with Air Canada they would have flown with Astraeus . I had booked with them early last year to fly back to St.Johns for Christmas then had to pay double the price to fly with Air Canada after the route was cancelled . My wife used the Astraeus flight and told me it was less than half full . People in the Province are always complaining , we had the chance to keep a direct flight to London and blew it

  • Paul
    July 01, 2010 - 19:44

    I travel extensively on Air Canada from S.J's to Heathrow UK and their service although not the best in the world has to compete with ever increasing costs to ultimately avoid yet another airline bankrupcy. The main point of contention I have is that competition was recently generated by Astreaus for the transatlantic route and Air Canada suddenly set up competition with cheaper direct flights to the UK. As soon as Astraeus realised they could not compete and finally withdrew their own direct UK timetable, Air Canada decided that they had killed off their rival and then didn't have include the direct flight to UK. Now all Newfoundlanders and people working within the oil patch have to travel many hours out of their way via Nova Scotia to accommodate an airline which has no interests in the people of the province.
    Lets hope Astreaus see that this cancelled opportunity of theirs can be reversed and be of benefit to all of Newfoundland. From other comments about Andy Wells (I am not one of his greatest fans) but he has a right whether as the mayor or a private citizen to voice an opinion to support the interests of this province. Good luck Andy and maybe a rethink by Astreaus could help in your endeavours to put us back on the map. Regards Paul Kelly