- Jason Taner
- December 04, 2011 - 17:54
@Velda, @Jason Have you read the article? An honest mistake? It had to go as far as the media for this person to be reimbursed! Frankly, it should have been corrected when the woman brought it to GoodLife's attention. It qualifies as news because it raises awareness about an industry that relies on automatic withdrawals and signed agreements with fine-print to raise revenue. It shows how easily Canadians can unknowingly be spending money for a service they no longer use and believe, they have cancelled. And, in this case, why would one believe otherwise? The company told the woman over the phone it was cancelled. A lot of Canadians, enthusiastically and in good faith, sign gym contracts without envisioning for a second the problems they will be stuck with.
- Derek N
- December 01, 2011 - 20:43
What is the point of this? it was published AFTER she got her money back. If they continued to refuse then MAYBE it could be published. Not sure what the point of this article is, but publishing it was a poor editorial choice.
- Jason Tanner
- December 05, 2011 - 10:06
I don't know. I sure like to know how easy it is to be spending money for a service I am not using because I believe it is cancelled and how it takes media pressure to resolve a situation. IMHO, good editorial choice.
- Foghorn Leghorn
- November 29, 2011 - 12:42
B- How does this qualify as news? Someone has a dispute over gym payments. What next, someone has dispute over their car repairs? If there was some kind of a pattern of this occurring with numerous people then maybe that would be some kind of a news story.
- November 29, 2011 - 09:39
Hey Foghorn You are an idiot!!!!! When it doesn't concern you it doesn't matter??????????????? Duhhhhhhhhhhhhhhhhhhhh
- Old Salt
- November 27, 2011 - 09:12
$45 a month from a student line of credit. Sounds like a bit of a "priority" crisis to me. There must be a more economical way for a student to stay in shape. Signing on the dotted line without reading carefully first can be, and often is, disastrous. The money grabbers word those forms in their own favour knowing full well that nobody reads before signing. A good city-street walking program wouldn't have cost you a penny Ms. Dwyer.
- Jason Tanner
- November 26, 2011 - 18:24
I am glad this newspaper is highlighting these dubious business practices.
- November 28, 2011 - 11:19
It could have been an honest mistake, rather than a "dubious business practice." I prefer to think of it as an honest mistake - one that Goodlife rectified.
- jason tanner
- December 05, 2011 - 10:14
If it was an honest mistake, it should have been rectified when it was brought to GoodLife's attention instead of giving this person so much runaround that she felt the need to get the media involved. It is also quite revealing that the mistake was then promptly corrected when a journalist started asking questions...
- November 26, 2011 - 12:47
It's about time someone went public with this! I had surgery back in October 2010 and at that time I was a member and had a personal trainer. I explained to my trainer about the situation and he was perfectly fine with me taking some time off to get back on the mend. However, I had to go through the Fitness Manager, who at the time wouldn't accept or send my medical note to Head Office until he knew the EXACT details of the procedure! I told him it was personal and anyone who works with Eastern Health would say he was crazy for even inquiring! Anywho, to make matters worst, he switched to another location and now I was stuck with dealing with a new Fitness Manager. He said there would be no problem submitting my doctor's not which simply said I had surgery and would need "x" amount of time to heal and get back in the gym. Sounds good, right? Wrong. He didn't even SUBMIT my medical note and I was left to have $143 bi-weekly deducted from my account, all while I was off from the gym AND my work! Needless to say, I was beyond frustrated and angry. From a company that claims to make customer service a number one priority, it sure wasn't the case! I then took matters into my own hands, and because nothing would get done at this specific St. John's location, I contacted Head Office myself . The head over the personal trainers at Head Office was as equally unhelpful. Basically said he needed to know full details, which I thought was absurd! Anyway, to make a long story short, I gave up on them because they weren't worth the headache or frustration, I wasn't reimbursed, so I ended up selling the remaining balance of sessions to a friend for her to use and so that my trainer wouldn't be short a client. But good for you for fighting this policy!!! :D
- cher nl
- November 26, 2011 - 09:20
good for you for fighting most people would of left it alone
- Foghorn Leghorn
- November 26, 2011 - 09:08
Man, it must be one slow news day!