- March 15, 2012 - 17:43
It IS true what the manager said in that letter - students do take over coffee shops and use them as a library after purchasing a single coffee. I hate going to a cafe for a bite to eat or a coffee with friends and having no place to sit because one student with a single coffee is taking up a 5 seat table while studying. Not fair to other customers or to the business.
- March 12, 2012 - 10:53
The Co-owner immediately did the correct thing. A first class response to an embarrassing situation. Well Done Earl.
- Don II
- March 11, 2012 - 11:45
This story has brought to mind some pet peeves of mine which are slightly off the topic here. Nevertheless, I am always annoyed by people who cannot spell properly. Many of the new generation of so called business professionals cannot spell words correctly and have no idea how to construct and write a properly worded letter or memorandum. What are they teaching the new generation of business graduates in business school these days? Please refrain from spelling the word "lose" as "loose" as one word means to misplace something and not be able to find it and the other word means to release a restraint or that a bolt that is supposed to be tight is now loose . Please stop using the phrase "past history" when the "past" is history. Please don't refer to defrosting frozen things as "unthawing" because that means that the item will continue to freeze and be frozen. Please stop using the phrase "unloosen" to describe loosening a tight seal as the word "unloosen" means the item will continue to remain tightly sealed! Poor communication skills lead to misunderstandings and customer alienation which is always a serious problem for any business.
- March 10, 2012 - 16:48
TELEGRAM, WHY YOU GET RID OF ALL THE COMMENTS?
- Daniel MacEachern
- March 12, 2012 - 15:27
Just to let everyone know, the previous comments weren't cut — this story got posted a second time. It was put up on the website on Friday afternoon, and then a separate posting put it up again on Saturday after the paper came out. All the comments on the original story are still here: http://bit.ly/xb3PCP
- John Smith
- March 10, 2012 - 10:41
I bet they dreamed the whole thing up themselves...look at all the free advertising they got...I had never heard of the place befor e this...
- Carol Ann Rogers
- March 10, 2012 - 10:22
Rumors circulated around the Coffee Shop circut in St. John's about a passive aggressive new manager at Coffee Matters who left notes for staff instead of speaking with them to resolve managerial issues. Many customers were present on different occasions when staff were not treated well, and many people because of disbelief, went there with regulars to see for themselves and now the situation has esclated to this..... Who hires a manager who does not know the very bacis of business communication? What were the striking creditials on this "managers" resume? Lets start with the bright colored paper, all caps correspondence, spelling errors, poor grammer and that's at first glance before the intended reader has read the insulting aggressive tone to the "managers" letter. Please reveal where this person recieved his training; I would like to ensure no one I know attends that College. Your letter stated the reason why you were hired... to increase sales...you now have to implement a give away campaign to fix your public hissy fit against regular customers. 1 coffee + 1 Free piece of humble pie = daily profits out the window. What a business man you are. Are you a Business Grad from (SYFC)Shoot Yourself in the Foot College. Since you caused the opposite result from the actual reason for being hired... why are you still employed at Coffee Matters? By your own statement, in your own bright colored all caps professional words, you were hired to increase profits. So, are the cost of humble pie coming out of your pay cheque? The rumors have been circulating for weeks about Coffee Matters. Who ever owns this coffee shop should listen to the rumbling of discontent, and exercise some business common sense. Hire professionals; that means with real degrees' or diplomas' maybe even ask to see a portifilo of previous successful work. Perhaps by viewing written programs that person may have already tried to implement on bright colored paper in all caps might have been a strong negative indicator that, they don't know what they are doing. The owner is at fault for hiring this person over the many local business graduates who applied for the position.
- March 11, 2012 - 08:41
Don't know why my previous comment was cut... But basically - I think there are a lot of "freeloaders" at coffee matters. That's the nature of running a coffee shop. I would implement a pay service for internet access through bell/rogers etc... There is nothing wrong with asking customers who overstay their welcome if they are going to purchase something else or leave. A coffee shop is not a daycare for adults at the price of $3.99 + hst. Personally I always felt the notices of "1hr internet access" at coffee matters tacky. Charge for internet access, provide a code on every bill that gives 1hr worth of internet access complimentary. Most of all don't operate your business in a hypersensitive manner. Focus more on faster more efficient staff and expanding to new key locations. Look at it as starbucks or tim horton's would look at it. Not as if you can only have 1 coffee shop in town.
- Ricky Martin
- March 11, 2012 - 14:04
Dear Carol Ann: In your comment you mentioned the numerous spelling and grammatical errors in the letter produced by the coffee shop manager. You failed, however, to take the time to correct the litany of errors (starting with a spelling error in the very first sentence) in your own writing. What is it they say about people in glass houses? Keep on living la vida loca baby... Sincerely, Ricky