WestJet to offer more leg room at higher price

LuAnn LaSalle
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A WestJet airliner arrives at St. John’s International Airport. — File photo by Gary Hebbard/The Telegram

WestJet passengers willing to pay more for extra leg room will be able to fly “premium economy” in four rows — but some non-premium customers might notice a little less space in the other seats.

Aiming its premium seats at business travellers with an eye on revenue growth, WestJet will increase the distance between the back of the seat and the one behind it to 36 inches in four rows of its planes across its fleet — an increase of four inches on some of its aircraft.

But that also means the rest of the seats will be reconfigured to 31 to 32 inches of leg room, a move WestJet says will bring it “in line with North American competitors.”

“I don’t expect our guests to feel any impact from that reconfiguration, but we’ll certainly see the revenue benefit,” president and CEO Gregg Saretsky told analysts  Wednesday.

However, the number of lower-cost seats available on each flight is going down, Saretsky said after WestJet announced a second-quarter profit of $42.5 million and raised its dividend.

The seat change is aimed at WestJet’s business class to compete with Air Canada.

WestJet does not offer a first-class cabin, but the new premium class will bridge a gap in ticket prices between economy and traditional first-class, which is too costly for many travellers.

“We don’t have any concern about seats going empty,” Saretsky added.

WestJet will also have a new online storefront and consumers will be able to select from a variety of fare categories, instead of seeing just the lowest fare, he said.

The planes should be reconfigured by December and the premium economy seats will offer passengers with the Calgary-based airline early check-in, the airline said.

Currently leg room comes in at 32 inches on WestJet’s Boeing 737-600s and 737-700s and 34 inches on its Boeing 737-800s — Imperial measurement is still the standard in the airline industry.

Non-premium seats on all of those planes will be reconfigured to 31 to 32 inches, the airline said.

WestJet’s move follows a trend of similar upgrades to economy-class seats at international airlines.

Cathay Pacific announced Monday that it has accepted delivery of a new Boeing 777-300ER fitted with the new premium economy configuration, which features more leg room, as well as dedicated flight attendants for that area, special menus and champagne.

Airline analyst Robert Kokonis said there’s a global trend toward “premium economy” seating with airlines.

Over the past five years, WestJet has been progressively rolling out a lot of additional “bells and whistles,” moving it beyond being just a low-cost carrier to compete with Air Canada for business travellers, he said.

“They had to penetrate Central Canada and in particular the corporate travel marketplace,” said  Kokonis, president of airline consulting firm AirTrav Inc. in Toronto.

WestJet has added, for example, a frequent flyer program and lounges in airports across the country, he said.

“They recognize the need to have some sort of premium economy product to have one more offering to the corporate crowd to get them to travel with WestJet.”

He said WestJet isn’t removing seats for the premium seating, but simply tightening up leg room with passengers.

“To the average person, unless you’re really big, it won’t be that noticeable,” Kokonis said.

WestJet also announced Wednesday that it has firmed up orders for 20 of Bombardier’s Q400 NextGen turboprop aircraft, with seven to be delivered in 2013 and the remainder to be delivered in stages through 2016. WestJet also has options to buy up to 25 additional Q400 aircraft.

The Q400 aircraft are for WestJet’s planned low-cost regional airline.

“We remain on track for the launch of the low-cost regional airline in the second half of 2013 and are excited by this opportunity,” Saretsky said.

“We have commenced hiring the first of up to 1,800 new jobs for our regional airline as well.”

Saretsky said WestJet has met with representatives from more than 30 airports, all hoping to have WestJet service in their communities. Some destinations are expected to be announced in early 2013.

Organizations: WestJet, North American, Boeing 737 Air Canada.WestJet Cathay Pacific Air Canada AirTrav Bombardier

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Recent comments

  • a business man
    August 05, 2012 - 18:22

    I think this is a good thing. I will happily pay for the extra room. This is a smart business decision by WestJet that will lead to more business customers.

  • David
    August 04, 2012 - 14:31

    You complain when airlines don't fly here, then you complain that they don't operate the way you'd prefer (incredible, given all the immense high-level business success and experience of Newfoundlanders!?). Suck it up, buttercup....the world doesn't owe you anything.

  • Turry from town
    August 03, 2012 - 16:38

    Why do they call passengers guests when they charge then for flights? If I had guests for supper,I would not charge them for a meal. Westjet is no cheaper than AirCanada,and I'm kinda sick of the fake smiles and attendants trying to put on a CODCO skit when the flight leaves. Wearing thin people!

  • Glen
    August 03, 2012 - 13:43

    Classic, foolish business mistake. Westjet are very successful, so what do they do? they decide to become Air Canada. What I always like about Westjet is there is no priority seating. Now it will be different and that means all the baggage areas will be full by the time the rest of us board. Idiotic......

  • James
    August 02, 2012 - 22:58

    One of the reasons I prefer to fligh with Westjet was the leg room. Who in the world is getting shorter? Now I guess it will be comfort or price and more checking out oher airlines.

  • Fred
    August 02, 2012 - 22:43

    WestJet will increase leg room and charge more for the "premium" seats. However, this will result in a loss of leg room for the remaining rows. Does this mean that WestJet will decrease the cost of those seats? I think not. Hellooooo Porter Airlines, nice to see you!

  • Lonewolf
    August 02, 2012 - 20:14

    I fly West Jet at least once a month because of the comfort but now I guess it will be for the price. The service is no better especially after the last flight so I will probably be changing airlines.

  • TR
    August 02, 2012 - 14:26

    Just another way to increase revenue with no increase in cost and they think they are doing the traveller a favour.

  • Dave Moore
    August 02, 2012 - 13:22

    I have been flying West Jet precisely because they offer more leg room and they are better at service than Air Canada or the American challengers. Now West Jet has leveled the playing field so that I'll have to consider the other airlines as well. Very stupid business move West Jet. It's going to come down to price from now on I guess.

    • Brad
      August 03, 2012 - 08:06

      If you have been actually flying a lot you'd notice the price is only a few dollars different to YHZ and YYZ. I choose Air Canada because they have more options for departing and returning flights.

  • flyer
    August 02, 2012 - 11:18

    can't understand why any airline would want to be more like air Canada.

    • Eli
      August 02, 2012 - 11:53

      Coach seats are like cattle cars, no matter who you fly with. All the accolades come from people who fly upfront.

  • Fred
    August 02, 2012 - 08:51

    Yet another reason to take to the roads and explore our own backyard. Flying is for the birds!

    • kim
      August 03, 2012 - 19:55

      That was one of the reasons my husband or I don't fly westjet now.There's no leg room as it is.Well westjet can count me out for ever flying with them again.....I'm 5'6 and my husband 5'10.Their price is way to HIGH.Anyway to SKIN the customer for exta bucks