Porter apologizes, offers compensation after flight debacle

Josh
Josh Pennell
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Porter Airlines has issued an apology and a voucher for $300 to passengers who disembarked in Stephenville rather than their intended destination of St. John’s on April 27.

Porter Flight 255 circled St. John’s for about an hour waiting for an opportunity to land in foggy weather before low fuel forced the aircraft to divert to Stephenville. Once there, passengers were told they could either get off there or fly back to Halifax, where, the airline said, it may take as long as five days to get back to St. John’s.

Sixty-three passengers got off in Stephenville, including Emma Young. They covered their own costs of accommodations and transportation back to St. John’s.

Young and other passengers spoke to The Telegram about the ordeal and said claims made by the airline were false.

On Monday, a spokesman for Porter said passengers were told prior to departing from Halifax they could get a refund if they chose not to travel and instead book a ticket for the next available flight.

On Thursday, Young contacted The Telegram again via email and shared an email the airline had sent to her. In it, the airline apologizes for there being no planned transportation for the passengers from Stephenville to St. John’s. The email also asks for receipts for any meals, accommodations and transportation.

“We will be reviewing your expense submission to determine how we can help and will follow up as soon as possible,” the email reads.

A $300 travel voucher for the airline has also been created in each passenger’s name and is good until Oct. 30. The letter is signed by the company’s president and CEO, Robert Deluce.

“I am happy that they have, in a sense, acknowledged that they were at fault and that they are trying to make things right,” Young said in an email to The Telegram. “Hopefully all goes well from here. I think that the main issue is to make sure that this doesn't happen again.”

josh.pennell@thetelegram.com

Geographic location: Stephenville, Halifax

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