Travellers looking to book a hotel should watch for increased internet fees; breakfast in free

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NEW YORK, N.Y. - The next time you book a hotel room, read the fine print first.

New fees and novel freebies continue to pop up on hotel bills. Knowing what's included — and what you're willing to pay for — can make a big difference when it comes time to settle the bill.

More hotels are now charging for in-room internet access while others are providing free computers in the lobby, coffee in the room and even breakfast. Some downtown hotels have gone so far as to add airport shuttles, aiming to steal business from properties closer to the terminal.

Often, budget hotels include more freebies while higher-end lodgings offer fewer.

Five-star lodgings "feel their customers can pay for it. They're either on an expense account or have the wherewithal with disposable income," says Joseph A. McInerney, president of the American Hotel and Lodging Association, the industry's trade group.

The findings are part of a survey by travel research firm STR on behalf of the lodging association. STR contacted the 52,155 hotels in America and heard back from 23 per cent.

One of the biggest growth areas in fees is in-room internet access: 23 per cent of hotels now charge for the service, up from just 15 per cent four years ago.

If you don't want to pay for internet, go to the lobby. That's where a whopping 78 per cent of hotels — mostly upscale ones — offer complimentary internet access on computers. This trend started in 2008 with Sheraton hotels, part of Starwood Hotels & Resorts Worldwide Inc., and has spread to most competitors, says McInerney.

There's no such thing as a free lunch, but breakfast is another matter. Some 79 per cent of hotels now offer complimentary breakfast. At midscale chains, that number jumps to 97 per cent.

Vegetarians, however, are out of luck. Only 35 per cent of hotels offer meat-free menu choices, down from 48 per cent in 2008.

Want to work off that breakfast? Most hotels have some type of fitness room — 84 per cent overall and 95 per cent for midscale hotels and higher. However, while gyms are increasingly common, more properties charge for their use. About 25 per cent now assess some type of fee.

Other findings from the hotel survey include:

— 33 per cent have at least one employee dedicated to managing social media.

— 45 per cent have high-definition TVs in rooms, down from 50 per cent in 2010.

— 73 per cent offer a microwave in rooms.

— 96 per cent offer in-room coffee makers.

— 31 per cent have a safe in the room but that jumps to 88 per cent in the luxury market.

— 63 per cent have designated all of their rooms as non-smoking. In the economy bracket, that falls to 39 per cent.

— 23 per cent offer a mobile app. But don't expect to do much more than book a room with your phone. Only 3 per cent said they allow the use of mobile devices to check-in. Barely any hotels — 1 per cent — said guests can use phones as room keys.

— 61 per cent allow pets, mostly in the midscale and economy properties. There was a drop in fees for keeping a pet. Only 42 per cent charge for it, down from 46 per cent two years ago.

— 76 per cent offer a free newspaper to guests. That's an 8 per cent increase from 2010.


Scott Mayerowitz can be reached at

Organizations: American Hotel and Lodging Association, Sheraton, Starwood Hotels Resorts Worldwide

Geographic location: NEW YORK, N.Y., America

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