Consumers want better protection on international roaming fees: report

Send to a friend

Send this article to a friend.

OTTAWA - A new study says Canadian consumers want better protection from international data roaming fees on their cellphones.

The study by the Public Interest Advocacy Group says Canadians are insecure about using their wireless device while travelling.

The PIAC study found that 44 per cent of those surveyed said they preferred to leave their device off when travelling.

The consumer advocacy group wants the CRTC to require Canadian wireless carriers to notify subscribers via text of the applicable international data roaming rates.

PIAC is also recommending that wireless carriers be required to implement a monthly bill limit for data roaming to safeguard consumers against bill shock.

Telus Canada (TSX:T) says it is already notifies subscribers in the manner the advocacy group is asking while other major carriers also inform customers to varying degrees.

Organizations: Public Interest Advocacy Group, CRTC, Telus Canada TSX

Geographic location: OTTAWA

  • 1
  • 2
  • 3
  • 4
  • 5

Thanks for voting!

Top of page