All Access Pass, Weekend Digital Combo and Digital Duo bundles FAQ


 

How do I sign up for a Digital Duo bundle?

Click here.


 

How much does a Digital Duo bundle cost?

A Digital Duo bundle, which includes full access to the website, www.thetelegram.com, and The Telegram’s E-edition, costs $8 a month, tax included, or $96 a year. For six-day print subscribers to The Telegram and the Weekend Digital Combo subscribers, access to www.thetelelgram.com and the E-edition is included in your subscription fee. This is known as the All Access Pass. The Weekend Digital Combo includes Friday and Saturday home delivery of the newspaper and full access to www.thetelegram.com and the E-edition.


 

What is a Digital Duo bundle and why should I get one?

A Digital Duo bundle gives you unlimited access to all content on www.thetelegram.com. In addition to what you find in our print edition, our website offers a wide range of additional features designed to make your digital subscription worth buying. Among them:
• Breaking news (when it happens, not the morning after)
• Photo galleries
• Videos and slideshows
• Reader comments
• And more...


 

How do I access my Digital Duo bundle?

To purchase your Digital Duo bundle, you will need to register by following the links on the bundle page for the Digital Duo. You will create an account with Press +, the company which provides our meter access service. Once registered for Press + you will be logged in to your account from the device you are currently using. Within 24 hours you should also receive an email from The Telegram with your username and password information to start your E-edition subscription.

However, if you switch to another device or clear your saved login data, you may see the message asking you to subscribe. If that happens, simply click the “Sign In” button located in the right column. NOTE: The subscribe and log-in links, in grey, at the top right of the website are for blogging registration and not for access.

To access your E-edition, go to the right column on at www.thetelegram.com and follow the link for the E-editon or Smart edition. You can also download the Telegram apps to read your E-edition from your tablets or mobile devices.


 

What if I don’t want to purchase a Digital Duo bundle? Will I be blocked from the site?

No. You will still have access to 6 free articles, photos, videos or slideshows every 30-day period. Upon reaching your limit, you will be asked to subscribe. If you don’t want to subscribe, you can revisit our site during the next 30-day period to access your 6 free articles. Some of our content, like the homepage, section fronts of our site, and classifieds will always remain free for any to access. These pages, however, only include a small portion of the overall stories.


 

Why has The Telegram started charging for online access?

Newspapers across the country are witnessing a migration of their readers from print to online. They, and we, can no longer reasonably expect to support our online franchise through advertising revenue. As a result, we’ve opted for a “metered” approach, in which casual readers get 6 articles for free every 30-days. Our most avid online readers are asked to pay a modest fee to continue reading, and print subscribers, who are some of our most loyal customers, are entitled to access the website’s content and the E-edition, a digital replica of the newspaper, at no additional charge.


 

What is Press+?

Press+ is our meter access provider. Information given to them is used to confirm a customer is a paid subscriber to the All Access Pass, Weekend Digital Combo and Digital Duo.

For further information on managing your Press+ account, see the Account Management FAQ below.


 

If I have a computer at home and a computer at my office, do I need to purchase two digital subscriptions?

No. You can log in using your account username and password from wherever you access the Internet. Can everyone in my household use the same account? Yes, you can use the same account for all your family members.


 

E-edition


 

What is an E-edition?

The E-edition is a digital copy of the daily newspaper which can be read on your tablet, laptop or desktop. The E-edition has several features within its pages including a reading translation in several languages, sharing among social media services and more. The E-edition is included if you purchase the All Access Pass, Weekend Digital Combo or Digital Duo bundles or are a current newspaper subscriber.


 

How do I access my E-edition?

To access your E-edition, scroll down the right column on the website and select the E-edition link.


 

What is the cancellation policy?

You will be able to cancel your subscription at any time. When you cancel, we will stop charging your account the following billing cycle. Your unlimited access will continue for the remainder of the current 30-day period. Afterward, you will still be able to view 6 articles per month on www.thetelegram.com at no charge, just like any other visitor.


 

Account Management for Website Only FAQ


 

How do I sign in to my account once I’ve subscribed?

You are automatically signed in as soon as you subscribe; there isn’t anything further you need to do. If you are prompted with a message to subscribe at a later time, you can log in with the account you created. If you subscribed at one computer and would like to sign in at a different computer (e.g. home and work computers), go to www.thetelegram.com and click “Sign In.”


 

How do I access my digital subscription account?

To access your account, follow these steps:
1. Click “My Account” at www.mypressplus.com
2. Log in with your email address and password


 

What do I do if I forgot my password?

To reset your password, follow these steps:
1. Go to accounts.mypressplus.com
2. Click “Forgot password”
3. Enter your email address and click “Submit.” This will send you an email with a link to reset your password.
4. After clicking the link, you will be prompted to enter and reconfirm your new password.
5. Click “Submit” and your password will be updated


 

What if I have further questions?

For questions about your print subscription, or for more information about why we are charging for digital access, please contact our customer service department at: 709-368-5000.

To sign up for a digital subscription, visit the subscribe page at www.thetelegram.com.