Eastern Health seeks public input on client rights and responsibilities

Staff ~ The Telegram
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Eastern Health today announced its plans to hold information sessions throughout the region to seek input about its draft Statement of Rights and Responsibilities for Clients, Patients and Residents of Eastern Health.
"The purpose of a Statement of Rights and Responsibilities is to highlight for the people we serve the major rights regarding their treatment and care," said Vickie Kaminski, President and CEO of Eastern Health.
"The Statement recognizes every patient, resident and client has the right to the best care our available resources can provide, to be cared for in a safe environment, and to be treated as an individual with dignity, respect, and courtesy."
According to a news release, Kaminski noted that Eastern Health is seeking public input to validate the mutual understanding of the Rights and Responsibilities Statement.
Beverly Clarke, vice president of Regional Children's and Women's Health, Mental Health and Ethics for Eastern Health, said Eastern Health is committed to providing health care that addresses the needs of the whole person, and places patients, residents and clients at the centre of services.
"The public consultations will allow us to hear directly from the public about what they feel are their rights and responsibilities," Clarke said.
Public information sessions begin in St. John's on June 3, followed by sessions in Carbonear - June 9, Clarenville - June 10, and Marystown - June 14.
Public feedback may also be provided through the Eastern Health website at www.easternhealth.ca

Location of sessions and times:
• St. John's Health Sciences Centre, main auditorium, June 3 from 7-9 p.m. Free parking in Lot 9C;
• Carbonear Meeting Room Number 1, Third Floor, Carbonear Hospital June 9, 7-9 p.m.;
• Clarenville boardroom, Dr. G.B. Cross Hospital, June 10 from 7-9 p.m.
• Marystown Boardroom, Burin Peninsula Health Care Centre June 14, 7-9 p.m.

Statement of Rights and Responsibilities for Clients, Patients and Residents of Eastern Health (draft):

Our vision is Healthy People, Healthy Communities. Every client, patient and resident has the right to be treated with
dignity, respect, and courtesy; to be cared for in a safe environment and to receive the best care that our available
resources can provide.
Our clients, patients and residents have the right to:
· receive information, ask questions, and discuss options regarding their treatment and care in terms and
language that they can understand;
· know the name and role of those involved in their care;
· sensitive care that respects diversity including age, gender, race, sexual orientation, physical and mental
ability, health status, life style, faith group affiliation, education, income and housing status, immigration or
refugee status, marital and parental status, and degree of geographic isolation, as well as ethnicity,
language and culture;
· have their personal health information protected and treated appropriately;
· express concerns to their health care provider regarding care, treatment, or service without fear of
interference or discrimination, and be informed about and assisted to access the complaints process for
Eastern Health;
· provide or prepare an Advanced Health Care Directive and identify a substitute decision maker;
· choose whether to participate in teaching activities for students of health care professions;
· choose whether to participate in research projects if approached;
· be informed if unexpected and serious events occur during care;
· be informed of any financial obligations.
Eastern Health engages with our clients, patients and residents as partners with health care professionals. Therefore
Eastern Health expects the individual client, patient, or resident, within the limits of his or her ability, to:
· respect the rights and privacy of other clients, families, staff, students, and volunteers;
· provide accurate information as requested;
· identify needs and bring concerns to staff;
· ask questions if the information given is unclear;
· co-operate in the parts of the treatment/discharge plan assigned to them;
· cooperate in using and / or transferring to the services best matched to meet their health care needs;
· consider carefully the consequences of consenting or refusing consent for treatment;
· keep appointments, or notify in advance if unable to do so;
· honour any uninsured financial obligations;
· realize the limitations of a public health care system and know that all requests and expectations cannot
necessarily be met.

Organizations: Regional Children, Health Sciences Centre, Carbonear Hospital G.B. Cross Hospital

Geographic location: Eastern Health, St. John's, Carbonear Marystown

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