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  • DebbieTheGremlin
    July 02, 2010 - 13:35

    All of my bad experiences with the health buisness always involved ignorant, self-absorbed nurses. And heaven forbid I should mention the Janeway but unfortunately they also got their share. br A mistake happens,..well then the response is to blame another dept'. Call the hospital administrator to make It aware of the mess up and you'll get a message-taker and that's as far as it goes. I say it because I am waiting for proof that one actually exists. Him,her,they,or it certainly did not return my calls. br Where are you Deb' ? Don't see your nurses are better than the rest of us face on the T.V no more. Make yourself useful and fire half their backsides. IF you can get them off it.

  • JUST ME
    July 02, 2010 - 13:34

    People need to realize that those clerks at the registeration desk has no authority in getting people seen by a doctor, they ARE ONLY CLERKS, nurses have the authority to do so, and those nurses do take patients seriously who is seriously sick etc... i have visited the emerge a few times when a member was being treated for cancer and i couldn't believe my eyes the amount of people WHO abuse the emerge department for silly things, that is what family doctors are for and if u don't have a family doctor, go to the walk in clinics, those people and the nurses that are behind the counter are doing the best job they can. so when u go and blame ppl, think again. they don't need the abuse that YOU PEOPLE GIVE THEM, YOU ARE THE PROBLEM , NOT THEM.

  • Disgusted with HC
    July 02, 2010 - 13:34

    It seems that healthcare in all parts of this province shows the same - lack of compassion and arrogance. It comes from the nursing staff to the doctors who are on their power trips. Mind you, there's a few good ones, but the majority of these front line workers think they are Gods. Yes, they are there to help people who are sick. I've worked in the healthcare years ago and thankfully those days are over, but I can tell you that if you were heard disrespecting a patient you'd be out the door in a hurry with your walking papers. Now a days the reverse is happening because of the shortage of nurses and doctors. I've read the comment about a doctor bringing their kid in with the sports injury and I've too have witnessed that these types of people as well as nurses can move ahead of the line because of who they are and not due to the nature of the visit. Trying to make contact with Ms. Kiminski is like trying to talk to God. I've made a call in hopes of expressing a concern, only to be given the run-a-round. There seems to be too many Chiefs these days and not enough Indians doing the necessary work when it comes to patient care. Health care in this province is in a crisis and unless something is done about those who fail to recognize this, things will only get worst. Compassion is a thing of the past.

  • HEATH CARE WORKER
    July 02, 2010 - 13:33

    I'm sick of hearing all this negative comments when theres' alot of praise needs to be given, alot of the nurses and staff are here tohelp. br br when your sick, you come to emergency, at the hsc.... yet there is such negative feedback here.. i guess you'll have no place to go when your sick, if the HSC emerg is so bad as you say. we are the first to think of going to when your sick, just because of one negatieve story, doesn't mean we are bad people. we help, and here to help people, we try to help people. we have people who come in and are irate with us, and has done numberous things to the nurses, and said many mean words to the regtisteration clerks. br br When your sick. who you gonna run to?? maybe you should count your blessing, instead of running the system completely down.

  • Jane
    July 02, 2010 - 13:33

    I can understand how these people feel ,If you walk into the health Sciences Complex ,when you go and check you in they will tell you to sit and wait they don't care if your head is hanging off ,I went through this my self they were really a nasty nurse there ,wonder why people don't get the right treatments get rid of some of your nasty nurses you got at the walk in clinic ,then you will see more process been done there ,not all nurses are alike but just a few of the nasty ones makes it hard on all the nurses there.Who do they think they are treating people like that then wouldn't like it if the shoe was on the other foot.

  • Bill
    July 02, 2010 - 13:32

    The health are system in newfoundland has been in crisis for many years and seems to be getting worse by the year. Why do we have such a shortage of doctors when we have a medical school that graduates a minimum of 50 doctors a year? The main reason why the emergency departments are so over crowded is that a large number of people in the province do not have family doctors due to a SHORTAGE of them. Why are the people of Newfoundland and Labrador supporting a medical school when most of its graduates are leaving the province as soon as they graduate? MONEY...it's all about greed like most things in life, everyone wants more and let's face it you can make more money as a trained physician on the mainland or in the states than you can in Newfoundland. So it is probable time to think about health care for profit as these problems will not get any better in the near future. Maybe some cameras at the emergency department and a few law suites for those not only in charge but those on the front line who seem to be inept at doing a job that they are getting well paid for. People need to remember that government does not care about the waiting times at emergency rooms nor about peoples lives only how they vote on polling day..hhhmmm maybe we should remember that. As for FunkyMonkey sounds like he is the one who is not based in reality.

  • HealthCare Crackies
    July 02, 2010 - 13:32

    Thats because at the health sciences there is only half of the people needed to run emergency and some on the receptionists have a big chip on their shoulders and have the personalitly of an old crackie. Good work danny Nl loves ya but we sure as hell don't need ya on a go forward basis. The government is more interested in getting their names on the lower churchill. And I'd say with in a year of operating it they'll have a WATER BAN in effect.

  • Sue
    July 02, 2010 - 13:32

    This is truly tragic, however, if people would stop going to Emergency for non-urgent issues, like a pain in their toe, maybe the waiting rooms wouldn't be so full all the time.

  • d
    July 02, 2010 - 13:32

    Funky Monkey...you're right, very few of us are medical experts. However, that shouldn't prevent us from demanding answers. I'm not a mechanic either, but if my car doesn't get fixed properly or if I receive terrible customer service, I have a right to complain. For too long, we've allowed ourselves to be bullied by some of these people because they want us to think of ourselves as mindless compared with them. br br Admittedly these stories are one-sided, which is unfortunate. That said, enough people have encountered the same treatment and issues at HSC Emergency that it's worth being investigated. I'm sure the Telegram would be happy to report on the findings of such an investigation and the NLMA, Eastern Health and Government would have the opportunity to weigh in.

  • Nichole
    July 02, 2010 - 13:32

    Some of the nurses at Health Science Emergency Department are absolutly rediculous! br I took my diabetic husband in once with a blood glucose level of 32!! He was unaware of his surroundings, and was unable to speak for himself, so naturally I gave all the information to the check-in nurse. THE FIRST words out of my mouth were My husband is a diabetic, he's very sick, and his sugars are 32 (A normal level would be about 7) After all was done, she asked me to carry him to the waiting room and wait. I was mortified, the last time that happened, a stretcher was brought out, he was taken in immdeiatly STRAIGHT to ICU. But I went and waited anyways, a half hour later, he completly blacked out and would not wake up, I went up to the desk to tell the same nurse, who completely ignored me at the window and continued to gab about when break was to her co-worker, so a doctor was just comming in to get a file and I called out to him and explained what happened and he asked the SAME nurse I had spoke to why they did not send him in right away and ordered someone get him a stretcher, she looked at me and said well we're not mind readers hun, you need to tell me these things I was livid, I looked her straight in the face and called her a flat out liar and that it was the first thing I said to her, she stood there and denied it, looking at me like I was a child. br When I (my husband was admitted, and remined in the hospital for 7 days) left the hospital thiat night she asked me how he was doing, I said well he's been admitted, but it wouldn't have taken so much as a hospital receptionist to reconise the seriousness of the situation and turned and walked away. I heard her mutter something, but I was too drained to even call her out. br br Again, like I said SOME of the people working in the Health Science, are rude, careless, ignorant, lazy, and the list continues, however, a lot of it could very well be related to the fact they are simply SHORT STAFFED. We need more doctors, there should be no need for anyone to wait in the room for 10 hours. So what, it may just be a broken hand (I am referring to my own personal experience) and they aren't not in any danger of passing away in the waiting room, but how many people do not go get the help they need because the wait times are just crazy? This needs to change.

  • David
    July 02, 2010 - 13:31

    The Nurse/Doctors unions would have you believe they are all overworked/understaffed. This is a fallacy. I was in the emerge 3 weeks ago on a Friday night around midnight. NO ONE in the waiting room, NO ONE in the examining rooms. The nurses sat and laughed, chatted all night and during shift change while we sat in the waiting room. Finally after all night over 8 hours, a doctor saw me. I admit it wasn't life a threatening situation but I did require 10 stitches and having to wait 8+ hours with no one else there is a bit much. The only way to get treated quickly is to lie and say you have chest pains. Then you get in but it goes on your medical charts which affects your ability to get insurance.

  • d
    July 02, 2010 - 13:30

    i am a pca and i think all the staff at hsc and the janeway r ignorant.they dont care about the patients they care about the money,im doing just as much if not more then these nures and dont get paid half as much and here we r fighting for a union,unbelieveable..i think someone should actually sit in the er and watch the ignorance that these nurse display i have not had any good responce to the hsc or the janeway of all the times ive gone .but i have to say the st.clares r wonderful and very compassionate.someone has to change this our province is getting to b very populated and does this mean u bring 1 in and 1 has to die because thats wat it seems like.

  • M.
    July 02, 2010 - 13:29

    My sincere thoughts go out to those people who wrote in here and have had terrible experiences with ER at the HSC. br br I have had a similar experience. I was brought to both hospitals in ambulance, first to St. Clare's after collapsing and had to be carried out to the ambulance. I was brought into one of the examination rooms at St. Clare's and left there. Eventually a nurse came in and did some sort of coordination tests and told me to go home, that I'd be ok in a few hours. I could hardly walk, I actually managed to move one leg and drag the other out the door. I had to ask the girl on the receptionist desk to call a taxi for me and she told me I had to wait outside for the taxi. I thought this was most inconsiderate considering the state I was in at the time. I could have collapsed at any time, on the road, anywhere. br br The second time I was seen at St. Clare's for the same problem a few days later, I was given anti-anxiety pills. I knew my problem wasn't anxiety. br br Eventually after a few days, I became weak at home (I live alone) and called a taxi and went to my family doctor's office and collapsed on the floor at the top of the stairs there. My voice started to go at this point, my speech was different. My doctor called an ambulance and I begged him not to send me to any hospital, but that was procedure. br br I was brought to the Health Science, I was told to walk to the ambulance from where I had collapsed at the doctor's office and walk from the ambulance to the desk at the HSC. From there I was told to wait, eventually I got to an examination room where they did some routine tests. I was told nothing was wrong. At this time, it was late in the am and I was so sick and weak, I had crawled up in the bed that was in the room. A doctor came in and told me to get up and go home. I said I can't walk. br br Then they sent a nurse from the psychiatric unit to evaluate me, who started asking me questions that dated back to when I was young, (I'm in my 50's). I was so worn out, I couldn't think straight and the doctor came in and told me to get out of the bed and go home. I could hardly walk, again dragging my feet one at a time, down the long hallway to the pay phone to try to get someone to pick me up. br br A couple of days later I again had to be taken to the HSC and collapsed by the entrance, I was given much the same treatment. br br I didn't feel much better so I went back to my family doctor who put me on high blood pressure medications, thinking it may have been my blood pressure and/or I could have had a series of mini-strokes. Only after that did I start feeling better. br br After those incidents, I am determined I would never go back to any ER again unless someone brought me there unconscious. The experience and the attitude of front line staff was so degrading, it really makes a person feel like you're taking up their precious time if you go there with a problem. br br My recommendation: br br 1. There should be a Supervisor present at the intake desk, overlooking these receptionists that take the names of patients should any problems occur. br br 2. There should also be Volunteers in charge of the waiting room area to help the patients. By this I mean, maybe get someone a drink of water, or something from the canteen, or just to sit and talk for a few minutes to each and every patient waiting to try to ease the burden of these people, if just for a few minutes. There are lots of people who would Volunteer to do this. As I and many other patients have been left hours in a waiting area, feeling totally on our own, some with no friends or family with them, and nobody to speak up for them, this would be a tremendous service to our patients at their most vulnerable time.

  • Steve
    July 02, 2010 - 13:29

    Where is our Health Care Minister at now, come on Mr. Kennedy it's time for you to be heard here now.

  • Lisa
    July 02, 2010 - 13:27

    I happened to be at the Adult waiting room, Health Science Centre on Friday when Megans Father came in concerning his daughter. He was in great panic and rightly so due to the severity of his daughters illness. I did not agree to the way the staff treated the situation, he did come across as a little demanding but I know I would have been worst if it were me in his position. All this man wanted was for someone to take the situation seriously and help his daughter, no more than any one of us would demand, his daughter was in a life or death situation, I knew that and Im not a nurse or doctor, you could tell from his actions and voice that something serious was wrong. The staff could have at least assessed the situation properly, went outside to help his daughter, if they has gone with Megans Dad to the car to see what was wrong I think this whole situation could have come out differently, but I guarantee you, the only thing the staff were concerning with was the tone of the Fathers voice when he spoke to them. Being an outsider looking at the situation I could tell that Megans Dad was not an angry man, he was not an obnoxious man, but he was a terrified man, terrified for his daughters life. Id like to see them placed in the same position, with one of their own children and then see how they react. As professionals in an emergency room they should be able to recognize panic when faced with it and thats all that was wrong with Megans dad, panic and concern for his daughters welfare. I always respected the staff and their pressures at the emergency room but when I saw how they handled the situation with Megan on Friday I can honestly say that I dont hold the same respect for them now. br br br br Im not sure if it was before Megans Dad came in or after, it was a long evening, but I will tell you of another incident that happened on that same day around the same time. There was a gentleman came in and with him (Im assuming) was his son, his wife, and another boy. It seemed that one of the boys was injured in a sports accident, they were still wearing their sports outfits, to me it seemed that he broke his collar bone playing soccor. When they came in to the emergency room area, in a panic, the gentleman went up to the Nurses and stated My name is Dr. ??????, and would you believe that they took the Doctor, and his son and everyone else that was with them right into the room, the Dr. and family were in and out within about a hour and a half, I know because I waited six and half hours and I finally left before seeing a doctor. br br br br To the emergency staff at the health science, you want respect, consider the emotions people on the other side are going through and find compassion. br br br br Megans Dad did nothing wrong, he was in a panic, thats all. br br br br My prayers are with you Megan, hope you get better soon.

  • Wayne
    July 02, 2010 - 13:26

    The ER is blocked with people with sprained ankles, bad colds and stomach flu. These folks should not be there but the vast majority have family doctors who work 9 to 5 Monday to Friday and have messages on their answering machines TELLING patients to go to the ER for any problems outside normal business hours Fix THAT issue and 95% of the other problems with the ER will go away. br br There was NO excuse for the treatment of the young lady with cerebral palsey but that sort of thing will continue to happen as long as the EMERGENCY dept is flooded with other non emergency issues

  • Mindy
    July 02, 2010 - 13:26

    Yeah nothing has changed .. I was only there this past while and it is who you are that gets in faster. I was very sick..ended up to be H1N1 and I was waiting for three hours when a lady and a gentleman came in gave their name (a very well known name in buisness) and was chatting up with the staff and going around like there was nothing wrong with her ... less than 20 mins. she was called in to see a doctor. I and many others were still waiting. When I got inside she was thanking the doctor for her eye drops and telling them to have a great weekend! I guess it depends on what the staff considers an emergency or should I say who is an emergency!!

  • d
    July 02, 2010 - 13:25

    Unfortunately the attitude of some emergency room doctors at HSC seems to poison the environment. I haven't had any negative dealings with emergency room staff (clerks, etc.), however I dealt with a doctor down there who's attitude was TERRIBLE. Very dismissive of my pregnant wife's problems and released her...fortunately the Case Room Doctor looked after her and made sure she was ok. br br It's time we stop treating Doctors like gods that we shouldn't question and hold them accountable like every other professional. Because they are in demand, it seems they can do as they please...even if our health suffers because of it.

  • Public Health
    July 02, 2010 - 13:25

    For clarity, the workers who check you in (take your personal info) are not nurses, but clerks, the first nurse you'll see is at triage.

  • greg
    July 02, 2010 - 13:24

    i have read the comments posted here , first of all thank you all for your concerne. br our issue was definately not in any way agains the doctors or nurses that provided our daughter with emergency care it was with reception , once we got past that megan got the best care in the worls from the doctors and nurses at both hospitals and i would like to personally thank them .YOU ALL did an awesome job caring for our daughter . br br the matter was taken verry seriously once we got past reception

  • RB
    July 02, 2010 - 13:24

    And to think.....the U.S. might end up with social health care. Geez! How frightening.

  • chris
    July 02, 2010 - 13:24

    boy oh boy isn't this something, like really!! after all of the mistakes that eastern health is after having here they are again in the news. time for Jerome Kennedy to tell a couple more people to move on i think, come on Jerome this is not ONE BIT RIGHT.......

  • Funky
    July 02, 2010 - 13:23

    I hate these stories. They're ridiculously one sided and do nothing but tug at the heart strings of ill-informed and ignorant people. No one knows what was going on in the emergency room at the time this man came in. I feel terrible as I'm sure he was stressed and his daughter was in a terrible situation, but he isn't a medical professional, nor are 99% of the people here who comment. Everyone else in tne emergency room probably believed they should be next in line as well. There could have been other situations more serious then this familys. It's easy take a side when you're only given one. Again, I feel bad for them and I'm glad she's ok. But these stories are ridiculously written and the outcome and response they generate is predictably mindless and written without any deep thought or consideration.

  • Alicia
    July 02, 2010 - 13:23

    I had a very bad experience at the HSC. I have a history of Kidney stones, and if you have kidney stones or had them, you know how painful they are!! When I almost collapsed in pain at work, my co-workers called an ambulance. They advised me to go with them and I did. When we arrived at the HSC, I was literally screaming with pain, as the stone I had was too big to pass on its own. The nurse in triage took me off the stretcher, scolded the paramedic for giving me an IV, then told me to wait in the waiting room. I looked her in the eyes and said are you serious? , to which she replied, yes there are much more sicker people than you here you know . br I couldn't believe it! My friend who met me there, brought me to St. Clare's where they took me in right a way. Apparently my lithotripsy didn't work, and the stone was trying to make it way down. Now, Don't get me wrong.... I have went to the health science center where I have had excellent care. But, most times there are people working there on power trips, little do they realize, their little power trips can kill someone.

  • Asthma Close Call
    July 02, 2010 - 13:23

    My wife has asthma and we've successfully managed it for years. Needless to say we are quite experienced and know her danger signs. br br We've always been shuttled right in each time we've gone to the emerg, she receives steroid treatment and it clears up immediately. br br One time however we went in, the triage nurse didn't think my wife's condition was very serious and we were told to sit and wait. I was satisfied with that as we were at the emergency room, if there was any change, we could get help immediately. She continued to worsen and was having more trouble breathing and I advised the nurse but was told that they would tell us when it was time to come in. Less than five minutes later, she was struggling to draw any breath and was the worst I've ever seen her. br br At that point I went back to talk to the triage nurse but there was no one in triage, registration or the hallways behind. I grabbed the closest wheel chair, retrieved my wife and wheeled her straight into the emergency room 'advising' the closest doctor that she needed to be looked at NOW. They put her in a bed immediately and started the steroid treatment. br br The saga concluded when the triage nurse came looking for me and reprimanded me for not consulting him first, reiterating that my wife had been fine!?

  • kathie
    July 02, 2010 - 13:22

    to greg and jackie quinlan,and your precious daughter, megan. i empathize with you. i have firsthand knowledge of the going ons at the hsc.it's not a fit place to be when you're healthy, let alone when you need emergency help. i hope megan is doing well.

  • Whaddaya At ?
    July 02, 2010 - 13:21

    A few years ago I went to the HSC with a temperature of 104. I was told to take a seat. I took a seat for 5 hours. After a doctor examined me, I was sent home and told to take some Tylenol. My condition worsened and I went back to the HSC and took a seat for a few more hours. This time I was admitted and spent 3 days in the hospital while they did tests. A half hour before I was released, a senior staff person informed me of my diagnosis. This was the same person who, when I first asked when my tests would start, replied, do you think you're the only person in this hospital ? She then repeated her question. I still regret not filing a formal written complaint against that insensitive ignoramus. I visited my family doctor a few days later and he was perplexed at the diagnosis I received at the HSC because there was nothing left in my system to confirm their diagnosis, and there should have been, if the diagnosis was correct. People can only speak as they find and, in this case, I was not convinced that I was correctly diagnosed.

  • David
    July 02, 2010 - 13:19

    You better love living each day in Newfoundland...because you're sure as heck not gonna live as long here as you might somewhere else.

  • chuck
    July 02, 2010 - 13:19

    I symphatize with the Quinlans. However, I am always amazed at the fact that nobody who writes in seems to have anything positive to say about the HSC. Some of the nurses do work hard and are very considerate of others but I guess there are a few who are not. I have visted the ER several times and have never encountered this problem.

  • Christine
    July 02, 2010 - 13:18

    Reception at the HSC is a joke!!! I fortunately have not needed to go there very often but last Fall I wittnessed the most arrogant behaviour at the reception area. It was unbelieveable that the clerk was acting very haughty and had a conversation with someone on the phone about bringing her coffee and donuts while myself and another patient waited. One man was trying to get his wife a wheelchair while she flirted with the caller. After 5 hours we left and self medicated until I could get to my GP three days later! Possible H1N1??

  • Hospitals
    July 02, 2010 - 13:18

    To begin, I have been in a hospital waiting room and have seen those people who come in and are really sick with the flu or a finger that needs stiching, they can wait (they shouldn't have to wait as long as they do...5 or 6 hours) but there are people who come in who need immediate attention and don't get it! I was brought in before on a stretcher after being taken off a soccer field with a head injury and was left in the hallway for 4 hours and I was told to take a nap by the nurse...the last time I checked, when you have a good chance of a concusion, you should try not to go to sleep for long! Thanks nurse! br I would like to see what it will take before the nurses at the front desk don't just take your name but maybe listen to the problem. They tell you to wait to get your blood pressure and that checked but some people can't wait...they need a doctor!! Open your ears and sometimes your eyes! br I have a lot of respect for the nurses and doctors as it is a tough job I'm sure but if you don't want to deal with the public and sometimes worried public then get out of the profession!! It's not the person didn't get the right size in the shirt but it is peoples lives!!! Put yourself if the other persons shoes. If your child had their shunt blocked, how would you react?!?

  • Barney
    July 02, 2010 - 13:18

    I had a similar situation about 4 years ago the the HSC Emerg with a triage nurse but I wasn't even told to sit and wait I was told that I just wasn't important enough (right in front of a room full of people) and that I could sit and wait for maybe 12 hours before I would get seen. I just could not believe my ears and I was never so embarrassed in my life. I got the name of the nurse (as we also argued and she was just down right rude) and I did call the head of emerg and was told that was not how I should be treated, that they would NOT have this nurse apologize to me and they would not be repremanding her either. So what do they actually do? They let them away with it. Terrible terrible service. Hopefully this new charter that komenski (spelling???) is getting on with might help but I doubt it. I feel really bad for your instance here. Just terrible and I too no longer go to the HSC emerg I always go to St. Claire's now. I don't know what the diff is but I commend the staff at St. Claire's - they have been fantastic and I go often because of medical issues and I can't get into my GP for up to 6 weeks at time.

  • Suzanne
    July 02, 2010 - 13:17

    Regardless of being short-staffed and regardless of people showing up at Emergency for non-emergency issues, the HSC should treat people with compassion and respect. Perhaps there's not enough emphasis placed on benevolence in the field of medicine, where it is needed the most. It takes a special type of person to work in such an environment as emotions can run high when people are faced with illness....empathy should always be a requirement!

  • CB
    July 02, 2010 - 13:17

    Situations like this happen much too often at the Health Science Centre. It's time for those in charge to do something about the absolute disregard and disrespect shown to most people who walk through their emergency room doors seeking medical attention. br Read the many letters of complaint and for the love of God do something about it. br Think about it...when you are at your most vulnerable moment, the very people you seek out to help are less than empathetic to your needs...and you feel as if you are putting them out by needing the services they offer... br At the very least I hope there was an incident report filed, to hold someone accountable.

  • Michelle
    July 02, 2010 - 13:15

    Mr.,Quinlan, i'm sorry this has happened to you. However, unforseen circumstances, pts are required to wait due to other emergencies. I'm happy that you took responsibility and went to st. clares and they took care of her, but running to the media isn't going to solve your problem. In the end, you got your end result that you wanted, and that's all that matters. br br However, in the end. Maybe its time for someone to come forward to the media and praise our health care system. yes, our system has some faults, what other province doesnt? br br And if your so displeased about your wait times, in the emergency, Maybe you should move to a province/country where you have to pay to see a doctor a month. br br Remember, not all provinces have full MCP coverage... we are taking what we have for granteed..... Stop being so greedy and be grateful for what we have, and take the understanding that the emergency department does not turn no one away and they are all seen in the matter of emergency. Rather your waiting 3-6 hours, your still seen by the doctor...

  • Hang your heads
    July 02, 2010 - 13:14

    This is why all managers are patting each other on their backs and giving themselves awards, when they haven't fixed anything, not even the smokers outside. Every day these people leave their high paying jobs they should hang their heads in shame for what their doing to their own people, province and wonder why they even got paid at all. Look at the air ambulance ficasico. That says it all about misguided arrogant leaders .But we still got oil,Right? Shame

  • Marie
    July 02, 2010 - 13:14

    My brother went to the er at the Health Science with chest pain and the nurse there told him also to sit and wait it more then likely indigestion. When he finaly got in to see the doctor he was sent right away to have surgery. It was his gallblader. The nurses that sets the order that they are seen realy don't have a good understanding of alot of medical condictions. This happens alot at that ER. They need to get those nurses more educatoin so they can spot a real emergency.

  • Fedup
    July 02, 2010 - 13:13

    I guess people will blame this on Danny! It's time these nurses start taking responsiblity for their actions and some disiplinary guidelines put in place for when situations like those mention above, occur. It's also time that someone from Health Care, start explaining why we have so many of these bad experiences happening. Everyone you talk to can list of at least 3-4similiar events.

  • Michele
    July 02, 2010 - 13:13

    I have to say--I am getting more afraid with each story that I hear.....My husband left work on Jan 12, 2010--went to HSC--was told he had a lump--was told he had infection--was told he was dehydrated.....but nothing was done...they sent him home........my story will be shortened now--too much to get into--I got on the phone demaned he be seen by a dr. a clinic-(our Dr. was on holidays)-then he saw our own dr.--a wwek later on Jan. 19, he was admitted to St. Clares' (I refused to go to HSC)..they had him started on an IV drip--an infection drip--on Jan. 20, he was operated on---he had a bacterial infection taking over his body--it was climbing towards his spine--surgeon had to go in over 4 inces to get where it was pooling in the resovior (their medical words)--he was a mess---& all could have been taken care of the week before-----a little much I think .....but he got a ticket while at HSC---& we HAD to PAY it--even tho he was in with the resident at the time.......& then ended up in hospital---makes ya wonder what's more important---persons life or a parking ticket...........

  • Jeanne
    July 02, 2010 - 13:12

    I sympathize with everyone who went through the inconsiderate treatment given by the staff and the priority treatment i.e. I am Dr.???? . I see nothing has changed in the ER hospitals in NL. 40 years ago my father died in the waiting room at General Hospital. He had a perforated ulcer.

  • Cee
    July 02, 2010 - 13:12

    Hi worked at HSC a few years back and I did some admitting and I frequented the ER many times during a shift. Many of these nurses would never answer me or totally ignore me! They would be playing cards, reading magazines, gossiping, etc. but wouldn't answer me! They were so rude! I hated going over there to admit people! br My dad had cancer and he was in the cancer clinic getting chemo and his IV was beeping and he was done for the day and its a long day at the cancer clinic when you have cancer and you are getting chemo. So the nurses were all sitting at the desk gossiping as per normal. I went to them and said my dads IV is beeping, I think he may be done for this day. I mean they aren't hard of hearing! You can hear those things beep a mile away! They looked at me and said I am not his nurse. That was it! Thats all they said!! They continued talking and laughing!!! I said where is his nurse? They didn't know was their answer! His nurse did come by eventually and she was super nice! She was great! But what about helping each other!?! Its all about money for most of those nurses.

  • Esron
    July 02, 2010 - 13:12

    I'm not going to put the blame on HSC for this, as I know they were short on Nurses this week... and they Imported nurses from br ST. CLAIRE'S br , and that's where the wonderful bedside demeanour came from... br br The nurses from St. Claire's are rude, ignorant, and have no feeling what-so-ever... br br My friends found out the hard way when they went in to give birth [to a wonderful baby girl] and the nurse assigned to them was from St. Claire's... SHe was rude to every patient she was assigned to, that day. br br I have more horror stories about St. Claire's and the staff there, to the point my hubby said [Who suffers from frequent heart attacks due to a genetic condition] I WOULD RATHER DIE, THAN GO BACK TO ST. CLAIRE'S ... br br br The actual staff at HSC are great.... So, please, before blaming a full institution, find out the origins of the staff, as you will notice a pattern...

  • Darrell
    July 02, 2010 - 13:12

    And this is why these people get paid the big bucks what a joke.

  • the goulie
    July 02, 2010 - 13:11

    My mother came in by ambulance, was hemmoraging and is/was a servere diabetic. I was trying to explain the meds my mother was on and that she hadnt had her insuline that morning and I was told to be quiet We'll take care of her now It was hours before her glucose was monitored and it was only done after I tackled a doctor and demanded that he look at her.Second occasion I was brought to emmergency ,referred by my doctor that morning I had had a stroke, my wife drove me to hospital, I went to the wicket to be served the nusrse was reading a magazine ( not a medical journal) she kept her back to me, I said excuse me again nothing so I went to the next window, I asked for help.The lady there said there should be someone to help you at the first window, I said she is reading a Cosmopolitan magazine and is ignoring her work, so she called out to her and she let a big sigh out of her like I was asking her for her kidney. When I finally made it past the same nurse I was given excellent care and was admitted for treatment for a stroke. I think it is incumbent on Ms. Kaminski to listen to the complaints and see if there is a common theme, a common person (s)responsible. We are all not complainers there must be some truth to what we are saying

  • robroy
    July 02, 2010 - 13:10

    This is so Messed up. I am the father of a 18 year old girl with spina bifidia and I am hating the fact that we have to deal with the hsc. People don't realize what a shunt does or the damage it can do. I listened to the grand mother of the baby who was shaken in gander a little while ago. They are scared because of what may happen. People who have children with shunts live with this fear every day. If that shunt blocks of there can and most likely be erreversable effects. If that nurse in Gander was removed from her job then the person who said to the patient should sit and wait should also be dismissed The chance of brain damage is the same. Health professionals have to realize that parents who spend time looking after their children all their lives knows what they are saying. They are not the be all and end all.I will be stricking out on this story to different levels of health care because this treatment is unacceptable . I can promise anyone If I ever goes into the health science with what i know is a shunt blockage with my daughter and I am told to sit I can promise she will see a doctor I may spens a few days at the pond side hotel but she wILL be seen

  • Concerned
    July 02, 2010 - 13:10

    I know of one case where a patient was confined to bedrest awaiting emergancy heart surgery and they tried to kick him out of his private room. They even wanted him to get his things together and walk to the other room. The patient refused and they later found out the nurse wanted the room for a friend!

  • Kelly
    July 02, 2010 - 13:10

    Some of the front desk staff at the Health Science need better training. Last July my husband brought me to the Emergency there and I too was put in the waiting room. When the nurse triaged me she could not get a blood pressure reading but sent me to the waiting room to wait my turn. I did not have to wait more than 10 minutes but I should have been brought in right away. I have ARVC, a serious heart condition. I had been sick for three days before my husband convinced me to go the hospital, because I had been there before and I did not feel well enough to wait in the waiting room. I could not walk and I was just very weak. When they did finally bring me in I again waited another 20 minutes before anyone checked on me. When the EKG tech turned on the machine everyone turned to emergency mode. Turns out I had been in Ventricular Tacchycardia and my body was shutting down. I was very lucky according to my doctor. I am sure there are many stories out there about the HSC emergency, not all bad, but the bad ones are the ones that everyone remembers.

  • John
    July 02, 2010 - 13:10

    If you people weren't so lazy and apathetic about your own health in the first place most of you wouldn't have to go to the ER. Go on a diet, start exercising, don't smoke, stop eating at McDonalds, stop eating salt pork.... honestly the health habits of people in this province are disgusting.... your going to bankrupt this province with your laziness.... then have the gall to blame hard working professionals for your own misreable state. The staff at the HSC ER and St. Clares are wonderful hard working nurses and doctors and you should be ashamed for speaking so disrespectfully

  • Hospitals
    July 02, 2010 - 13:09

    I take great offence that we are all ignorant!! There are good and bad parts to every work place. Where I work, if our customer service is not top notch then we have nothing! What aren't they getting???? PEOPLE ARE SICK! I know if I am sick, I want people to understand and care for me!! Again, this is your chosen job!! I also have a heart problem and have been treated by many great nurses in the back of an emergency room, etc. but being in business, I know a first impression is where it matters so why the heck would you put nurses there who don't want to be there?? br br My opinion would be to provide the nurses on the front desks with public relations in a training course. Besides their school studies, did they ever learn how to deal with an upset person with a very sick child?? I don't know, maybe they did! I know security downtown does training on how to deal with drunk people so why not do training on how to deal with sick people and upset parents. br br You only know you! It can be frustrating trying to explain if something is going on internal but it makes it easier if it seems like the other person cares. Right?

  • M
    July 02, 2010 - 13:08

    Mr. & Mrs. Quinlan, I am so glad Megan is recovering from all this. I find it very unusual the staff in question here would not defend herself IF she did nothing wrong....it makes me question her for sure. St.Clare's has always been my preference.

  • DebbieTheGremlin
    July 01, 2010 - 20:24

    All of my bad experiences with the health buisness always involved ignorant, self-absorbed nurses. And heaven forbid I should mention the Janeway but unfortunately they also got their share. br A mistake happens,..well then the response is to blame another dept'. Call the hospital administrator to make It aware of the mess up and you'll get a message-taker and that's as far as it goes. I say it because I am waiting for proof that one actually exists. Him,her,they,or it certainly did not return my calls. br Where are you Deb' ? Don't see your nurses are better than the rest of us face on the T.V no more. Make yourself useful and fire half their backsides. IF you can get them off it.

  • JUST ME
    July 01, 2010 - 20:24

    People need to realize that those clerks at the registeration desk has no authority in getting people seen by a doctor, they ARE ONLY CLERKS, nurses have the authority to do so, and those nurses do take patients seriously who is seriously sick etc... i have visited the emerge a few times when a member was being treated for cancer and i couldn't believe my eyes the amount of people WHO abuse the emerge department for silly things, that is what family doctors are for and if u don't have a family doctor, go to the walk in clinics, those people and the nurses that are behind the counter are doing the best job they can. so when u go and blame ppl, think again. they don't need the abuse that YOU PEOPLE GIVE THEM, YOU ARE THE PROBLEM , NOT THEM.

  • Disgusted with HC
    July 01, 2010 - 20:23

    It seems that healthcare in all parts of this province shows the same - lack of compassion and arrogance. It comes from the nursing staff to the doctors who are on their power trips. Mind you, there's a few good ones, but the majority of these front line workers think they are Gods. Yes, they are there to help people who are sick. I've worked in the healthcare years ago and thankfully those days are over, but I can tell you that if you were heard disrespecting a patient you'd be out the door in a hurry with your walking papers. Now a days the reverse is happening because of the shortage of nurses and doctors. I've read the comment about a doctor bringing their kid in with the sports injury and I've too have witnessed that these types of people as well as nurses can move ahead of the line because of who they are and not due to the nature of the visit. Trying to make contact with Ms. Kiminski is like trying to talk to God. I've made a call in hopes of expressing a concern, only to be given the run-a-round. There seems to be too many Chiefs these days and not enough Indians doing the necessary work when it comes to patient care. Health care in this province is in a crisis and unless something is done about those who fail to recognize this, things will only get worst. Compassion is a thing of the past.

  • HEATH CARE WORKER
    July 01, 2010 - 20:22

    I'm sick of hearing all this negative comments when theres' alot of praise needs to be given, alot of the nurses and staff are here tohelp. br br when your sick, you come to emergency, at the hsc.... yet there is such negative feedback here.. i guess you'll have no place to go when your sick, if the HSC emerg is so bad as you say. we are the first to think of going to when your sick, just because of one negatieve story, doesn't mean we are bad people. we help, and here to help people, we try to help people. we have people who come in and are irate with us, and has done numberous things to the nurses, and said many mean words to the regtisteration clerks. br br When your sick. who you gonna run to?? maybe you should count your blessing, instead of running the system completely down.

  • Jane
    July 01, 2010 - 20:22

    I can understand how these people feel ,If you walk into the health Sciences Complex ,when you go and check you in they will tell you to sit and wait they don't care if your head is hanging off ,I went through this my self they were really a nasty nurse there ,wonder why people don't get the right treatments get rid of some of your nasty nurses you got at the walk in clinic ,then you will see more process been done there ,not all nurses are alike but just a few of the nasty ones makes it hard on all the nurses there.Who do they think they are treating people like that then wouldn't like it if the shoe was on the other foot.

  • Bill
    July 01, 2010 - 20:21

    The health are system in newfoundland has been in crisis for many years and seems to be getting worse by the year. Why do we have such a shortage of doctors when we have a medical school that graduates a minimum of 50 doctors a year? The main reason why the emergency departments are so over crowded is that a large number of people in the province do not have family doctors due to a SHORTAGE of them. Why are the people of Newfoundland and Labrador supporting a medical school when most of its graduates are leaving the province as soon as they graduate? MONEY...it's all about greed like most things in life, everyone wants more and let's face it you can make more money as a trained physician on the mainland or in the states than you can in Newfoundland. So it is probable time to think about health care for profit as these problems will not get any better in the near future. Maybe some cameras at the emergency department and a few law suites for those not only in charge but those on the front line who seem to be inept at doing a job that they are getting well paid for. People need to remember that government does not care about the waiting times at emergency rooms nor about peoples lives only how they vote on polling day..hhhmmm maybe we should remember that. As for FunkyMonkey sounds like he is the one who is not based in reality.

  • HealthCare Crackies
    July 01, 2010 - 20:21

    Thats because at the health sciences there is only half of the people needed to run emergency and some on the receptionists have a big chip on their shoulders and have the personalitly of an old crackie. Good work danny Nl loves ya but we sure as hell don't need ya on a go forward basis. The government is more interested in getting their names on the lower churchill. And I'd say with in a year of operating it they'll have a WATER BAN in effect.

  • Sue
    July 01, 2010 - 20:21

    This is truly tragic, however, if people would stop going to Emergency for non-urgent issues, like a pain in their toe, maybe the waiting rooms wouldn't be so full all the time.

  • d
    July 01, 2010 - 20:20

    Funky Monkey...you're right, very few of us are medical experts. However, that shouldn't prevent us from demanding answers. I'm not a mechanic either, but if my car doesn't get fixed properly or if I receive terrible customer service, I have a right to complain. For too long, we've allowed ourselves to be bullied by some of these people because they want us to think of ourselves as mindless compared with them. br br Admittedly these stories are one-sided, which is unfortunate. That said, enough people have encountered the same treatment and issues at HSC Emergency that it's worth being investigated. I'm sure the Telegram would be happy to report on the findings of such an investigation and the NLMA, Eastern Health and Government would have the opportunity to weigh in.

  • Nichole
    July 01, 2010 - 20:20

    Some of the nurses at Health Science Emergency Department are absolutly rediculous! br I took my diabetic husband in once with a blood glucose level of 32!! He was unaware of his surroundings, and was unable to speak for himself, so naturally I gave all the information to the check-in nurse. THE FIRST words out of my mouth were My husband is a diabetic, he's very sick, and his sugars are 32 (A normal level would be about 7) After all was done, she asked me to carry him to the waiting room and wait. I was mortified, the last time that happened, a stretcher was brought out, he was taken in immdeiatly STRAIGHT to ICU. But I went and waited anyways, a half hour later, he completly blacked out and would not wake up, I went up to the desk to tell the same nurse, who completely ignored me at the window and continued to gab about when break was to her co-worker, so a doctor was just comming in to get a file and I called out to him and explained what happened and he asked the SAME nurse I had spoke to why they did not send him in right away and ordered someone get him a stretcher, she looked at me and said well we're not mind readers hun, you need to tell me these things I was livid, I looked her straight in the face and called her a flat out liar and that it was the first thing I said to her, she stood there and denied it, looking at me like I was a child. br When I (my husband was admitted, and remined in the hospital for 7 days) left the hospital thiat night she asked me how he was doing, I said well he's been admitted, but it wouldn't have taken so much as a hospital receptionist to reconise the seriousness of the situation and turned and walked away. I heard her mutter something, but I was too drained to even call her out. br br Again, like I said SOME of the people working in the Health Science, are rude, careless, ignorant, lazy, and the list continues, however, a lot of it could very well be related to the fact they are simply SHORT STAFFED. We need more doctors, there should be no need for anyone to wait in the room for 10 hours. So what, it may just be a broken hand (I am referring to my own personal experience) and they aren't not in any danger of passing away in the waiting room, but how many people do not go get the help they need because the wait times are just crazy? This needs to change.

  • David
    July 01, 2010 - 20:20

    The Nurse/Doctors unions would have you believe they are all overworked/understaffed. This is a fallacy. I was in the emerge 3 weeks ago on a Friday night around midnight. NO ONE in the waiting room, NO ONE in the examining rooms. The nurses sat and laughed, chatted all night and during shift change while we sat in the waiting room. Finally after all night over 8 hours, a doctor saw me. I admit it wasn't life a threatening situation but I did require 10 stitches and having to wait 8+ hours with no one else there is a bit much. The only way to get treated quickly is to lie and say you have chest pains. Then you get in but it goes on your medical charts which affects your ability to get insurance.

  • d
    July 01, 2010 - 20:18

    i am a pca and i think all the staff at hsc and the janeway r ignorant.they dont care about the patients they care about the money,im doing just as much if not more then these nures and dont get paid half as much and here we r fighting for a union,unbelieveable..i think someone should actually sit in the er and watch the ignorance that these nurse display i have not had any good responce to the hsc or the janeway of all the times ive gone .but i have to say the st.clares r wonderful and very compassionate.someone has to change this our province is getting to b very populated and does this mean u bring 1 in and 1 has to die because thats wat it seems like.

  • M.
    July 01, 2010 - 20:16

    My sincere thoughts go out to those people who wrote in here and have had terrible experiences with ER at the HSC. br br I have had a similar experience. I was brought to both hospitals in ambulance, first to St. Clare's after collapsing and had to be carried out to the ambulance. I was brought into one of the examination rooms at St. Clare's and left there. Eventually a nurse came in and did some sort of coordination tests and told me to go home, that I'd be ok in a few hours. I could hardly walk, I actually managed to move one leg and drag the other out the door. I had to ask the girl on the receptionist desk to call a taxi for me and she told me I had to wait outside for the taxi. I thought this was most inconsiderate considering the state I was in at the time. I could have collapsed at any time, on the road, anywhere. br br The second time I was seen at St. Clare's for the same problem a few days later, I was given anti-anxiety pills. I knew my problem wasn't anxiety. br br Eventually after a few days, I became weak at home (I live alone) and called a taxi and went to my family doctor's office and collapsed on the floor at the top of the stairs there. My voice started to go at this point, my speech was different. My doctor called an ambulance and I begged him not to send me to any hospital, but that was procedure. br br I was brought to the Health Science, I was told to walk to the ambulance from where I had collapsed at the doctor's office and walk from the ambulance to the desk at the HSC. From there I was told to wait, eventually I got to an examination room where they did some routine tests. I was told nothing was wrong. At this time, it was late in the am and I was so sick and weak, I had crawled up in the bed that was in the room. A doctor came in and told me to get up and go home. I said I can't walk. br br Then they sent a nurse from the psychiatric unit to evaluate me, who started asking me questions that dated back to when I was young, (I'm in my 50's). I was so worn out, I couldn't think straight and the doctor came in and told me to get out of the bed and go home. I could hardly walk, again dragging my feet one at a time, down the long hallway to the pay phone to try to get someone to pick me up. br br A couple of days later I again had to be taken to the HSC and collapsed by the entrance, I was given much the same treatment. br br I didn't feel much better so I went back to my family doctor who put me on high blood pressure medications, thinking it may have been my blood pressure and/or I could have had a series of mini-strokes. Only after that did I start feeling better. br br After those incidents, I am determined I would never go back to any ER again unless someone brought me there unconscious. The experience and the attitude of front line staff was so degrading, it really makes a person feel like you're taking up their precious time if you go there with a problem. br br My recommendation: br br 1. There should be a Supervisor present at the intake desk, overlooking these receptionists that take the names of patients should any problems occur. br br 2. There should also be Volunteers in charge of the waiting room area to help the patients. By this I mean, maybe get someone a drink of water, or something from the canteen, or just to sit and talk for a few minutes to each and every patient waiting to try to ease the burden of these people, if just for a few minutes. There are lots of people who would Volunteer to do this. As I and many other patients have been left hours in a waiting area, feeling totally on our own, some with no friends or family with them, and nobody to speak up for them, this would be a tremendous service to our patients at their most vulnerable time.

  • Steve
    July 01, 2010 - 20:16

    Where is our Health Care Minister at now, come on Mr. Kennedy it's time for you to be heard here now.

  • Lisa
    July 01, 2010 - 20:14

    I happened to be at the Adult waiting room, Health Science Centre on Friday when Megans Father came in concerning his daughter. He was in great panic and rightly so due to the severity of his daughters illness. I did not agree to the way the staff treated the situation, he did come across as a little demanding but I know I would have been worst if it were me in his position. All this man wanted was for someone to take the situation seriously and help his daughter, no more than any one of us would demand, his daughter was in a life or death situation, I knew that and Im not a nurse or doctor, you could tell from his actions and voice that something serious was wrong. The staff could have at least assessed the situation properly, went outside to help his daughter, if they has gone with Megans Dad to the car to see what was wrong I think this whole situation could have come out differently, but I guarantee you, the only thing the staff were concerning with was the tone of the Fathers voice when he spoke to them. Being an outsider looking at the situation I could tell that Megans Dad was not an angry man, he was not an obnoxious man, but he was a terrified man, terrified for his daughters life. Id like to see them placed in the same position, with one of their own children and then see how they react. As professionals in an emergency room they should be able to recognize panic when faced with it and thats all that was wrong with Megans dad, panic and concern for his daughters welfare. I always respected the staff and their pressures at the emergency room but when I saw how they handled the situation with Megan on Friday I can honestly say that I dont hold the same respect for them now. br br br br Im not sure if it was before Megans Dad came in or after, it was a long evening, but I will tell you of another incident that happened on that same day around the same time. There was a gentleman came in and with him (Im assuming) was his son, his wife, and another boy. It seemed that one of the boys was injured in a sports accident, they were still wearing their sports outfits, to me it seemed that he broke his collar bone playing soccor. When they came in to the emergency room area, in a panic, the gentleman went up to the Nurses and stated My name is Dr. ??????, and would you believe that they took the Doctor, and his son and everyone else that was with them right into the room, the Dr. and family were in and out within about a hour and a half, I know because I waited six and half hours and I finally left before seeing a doctor. br br br br To the emergency staff at the health science, you want respect, consider the emotions people on the other side are going through and find compassion. br br br br Megans Dad did nothing wrong, he was in a panic, thats all. br br br br My prayers are with you Megan, hope you get better soon.

  • Wayne
    July 01, 2010 - 20:13

    The ER is blocked with people with sprained ankles, bad colds and stomach flu. These folks should not be there but the vast majority have family doctors who work 9 to 5 Monday to Friday and have messages on their answering machines TELLING patients to go to the ER for any problems outside normal business hours Fix THAT issue and 95% of the other problems with the ER will go away. br br There was NO excuse for the treatment of the young lady with cerebral palsey but that sort of thing will continue to happen as long as the EMERGENCY dept is flooded with other non emergency issues

  • Mindy
    July 01, 2010 - 20:13

    Yeah nothing has changed .. I was only there this past while and it is who you are that gets in faster. I was very sick..ended up to be H1N1 and I was waiting for three hours when a lady and a gentleman came in gave their name (a very well known name in buisness) and was chatting up with the staff and going around like there was nothing wrong with her ... less than 20 mins. she was called in to see a doctor. I and many others were still waiting. When I got inside she was thanking the doctor for her eye drops and telling them to have a great weekend! I guess it depends on what the staff considers an emergency or should I say who is an emergency!!

  • d
    July 01, 2010 - 20:11

    Unfortunately the attitude of some emergency room doctors at HSC seems to poison the environment. I haven't had any negative dealings with emergency room staff (clerks, etc.), however I dealt with a doctor down there who's attitude was TERRIBLE. Very dismissive of my pregnant wife's problems and released her...fortunately the Case Room Doctor looked after her and made sure she was ok. br br It's time we stop treating Doctors like gods that we shouldn't question and hold them accountable like every other professional. Because they are in demand, it seems they can do as they please...even if our health suffers because of it.

  • Public Health
    July 01, 2010 - 20:11

    For clarity, the workers who check you in (take your personal info) are not nurses, but clerks, the first nurse you'll see is at triage.

  • greg
    July 01, 2010 - 20:10

    i have read the comments posted here , first of all thank you all for your concerne. br our issue was definately not in any way agains the doctors or nurses that provided our daughter with emergency care it was with reception , once we got past that megan got the best care in the worls from the doctors and nurses at both hospitals and i would like to personally thank them .YOU ALL did an awesome job caring for our daughter . br br the matter was taken verry seriously once we got past reception

  • RB
    July 01, 2010 - 20:09

    And to think.....the U.S. might end up with social health care. Geez! How frightening.

  • chris
    July 01, 2010 - 20:09

    boy oh boy isn't this something, like really!! after all of the mistakes that eastern health is after having here they are again in the news. time for Jerome Kennedy to tell a couple more people to move on i think, come on Jerome this is not ONE BIT RIGHT.......

  • Funky
    July 01, 2010 - 20:08

    I hate these stories. They're ridiculously one sided and do nothing but tug at the heart strings of ill-informed and ignorant people. No one knows what was going on in the emergency room at the time this man came in. I feel terrible as I'm sure he was stressed and his daughter was in a terrible situation, but he isn't a medical professional, nor are 99% of the people here who comment. Everyone else in tne emergency room probably believed they should be next in line as well. There could have been other situations more serious then this familys. It's easy take a side when you're only given one. Again, I feel bad for them and I'm glad she's ok. But these stories are ridiculously written and the outcome and response they generate is predictably mindless and written without any deep thought or consideration.

  • Alicia
    July 01, 2010 - 20:08

    I had a very bad experience at the HSC. I have a history of Kidney stones, and if you have kidney stones or had them, you know how painful they are!! When I almost collapsed in pain at work, my co-workers called an ambulance. They advised me to go with them and I did. When we arrived at the HSC, I was literally screaming with pain, as the stone I had was too big to pass on its own. The nurse in triage took me off the stretcher, scolded the paramedic for giving me an IV, then told me to wait in the waiting room. I looked her in the eyes and said are you serious? , to which she replied, yes there are much more sicker people than you here you know . br I couldn't believe it! My friend who met me there, brought me to St. Clare's where they took me in right a way. Apparently my lithotripsy didn't work, and the stone was trying to make it way down. Now, Don't get me wrong.... I have went to the health science center where I have had excellent care. But, most times there are people working there on power trips, little do they realize, their little power trips can kill someone.

  • Asthma Close Call
    July 01, 2010 - 20:08

    My wife has asthma and we've successfully managed it for years. Needless to say we are quite experienced and know her danger signs. br br We've always been shuttled right in each time we've gone to the emerg, she receives steroid treatment and it clears up immediately. br br One time however we went in, the triage nurse didn't think my wife's condition was very serious and we were told to sit and wait. I was satisfied with that as we were at the emergency room, if there was any change, we could get help immediately. She continued to worsen and was having more trouble breathing and I advised the nurse but was told that they would tell us when it was time to come in. Less than five minutes later, she was struggling to draw any breath and was the worst I've ever seen her. br br At that point I went back to talk to the triage nurse but there was no one in triage, registration or the hallways behind. I grabbed the closest wheel chair, retrieved my wife and wheeled her straight into the emergency room 'advising' the closest doctor that she needed to be looked at NOW. They put her in a bed immediately and started the steroid treatment. br br The saga concluded when the triage nurse came looking for me and reprimanded me for not consulting him first, reiterating that my wife had been fine!?

  • kathie
    July 01, 2010 - 20:07

    to greg and jackie quinlan,and your precious daughter, megan. i empathize with you. i have firsthand knowledge of the going ons at the hsc.it's not a fit place to be when you're healthy, let alone when you need emergency help. i hope megan is doing well.

  • Whaddaya At ?
    July 01, 2010 - 20:04

    A few years ago I went to the HSC with a temperature of 104. I was told to take a seat. I took a seat for 5 hours. After a doctor examined me, I was sent home and told to take some Tylenol. My condition worsened and I went back to the HSC and took a seat for a few more hours. This time I was admitted and spent 3 days in the hospital while they did tests. A half hour before I was released, a senior staff person informed me of my diagnosis. This was the same person who, when I first asked when my tests would start, replied, do you think you're the only person in this hospital ? She then repeated her question. I still regret not filing a formal written complaint against that insensitive ignoramus. I visited my family doctor a few days later and he was perplexed at the diagnosis I received at the HSC because there was nothing left in my system to confirm their diagnosis, and there should have been, if the diagnosis was correct. People can only speak as they find and, in this case, I was not convinced that I was correctly diagnosed.

  • David
    July 01, 2010 - 20:01

    You better love living each day in Newfoundland...because you're sure as heck not gonna live as long here as you might somewhere else.

  • chuck
    July 01, 2010 - 20:01

    I symphatize with the Quinlans. However, I am always amazed at the fact that nobody who writes in seems to have anything positive to say about the HSC. Some of the nurses do work hard and are very considerate of others but I guess there are a few who are not. I have visted the ER several times and have never encountered this problem.

  • Christine
    July 01, 2010 - 20:00

    Reception at the HSC is a joke!!! I fortunately have not needed to go there very often but last Fall I wittnessed the most arrogant behaviour at the reception area. It was unbelieveable that the clerk was acting very haughty and had a conversation with someone on the phone about bringing her coffee and donuts while myself and another patient waited. One man was trying to get his wife a wheelchair while she flirted with the caller. After 5 hours we left and self medicated until I could get to my GP three days later! Possible H1N1??

  • Hospitals
    July 01, 2010 - 20:00

    To begin, I have been in a hospital waiting room and have seen those people who come in and are really sick with the flu or a finger that needs stiching, they can wait (they shouldn't have to wait as long as they do...5 or 6 hours) but there are people who come in who need immediate attention and don't get it! I was brought in before on a stretcher after being taken off a soccer field with a head injury and was left in the hallway for 4 hours and I was told to take a nap by the nurse...the last time I checked, when you have a good chance of a concusion, you should try not to go to sleep for long! Thanks nurse! br I would like to see what it will take before the nurses at the front desk don't just take your name but maybe listen to the problem. They tell you to wait to get your blood pressure and that checked but some people can't wait...they need a doctor!! Open your ears and sometimes your eyes! br I have a lot of respect for the nurses and doctors as it is a tough job I'm sure but if you don't want to deal with the public and sometimes worried public then get out of the profession!! It's not the person didn't get the right size in the shirt but it is peoples lives!!! Put yourself if the other persons shoes. If your child had their shunt blocked, how would you react?!?

  • Barney
    July 01, 2010 - 19:59

    I had a similar situation about 4 years ago the the HSC Emerg with a triage nurse but I wasn't even told to sit and wait I was told that I just wasn't important enough (right in front of a room full of people) and that I could sit and wait for maybe 12 hours before I would get seen. I just could not believe my ears and I was never so embarrassed in my life. I got the name of the nurse (as we also argued and she was just down right rude) and I did call the head of emerg and was told that was not how I should be treated, that they would NOT have this nurse apologize to me and they would not be repremanding her either. So what do they actually do? They let them away with it. Terrible terrible service. Hopefully this new charter that komenski (spelling???) is getting on with might help but I doubt it. I feel really bad for your instance here. Just terrible and I too no longer go to the HSC emerg I always go to St. Claire's now. I don't know what the diff is but I commend the staff at St. Claire's - they have been fantastic and I go often because of medical issues and I can't get into my GP for up to 6 weeks at time.

  • Suzanne
    July 01, 2010 - 19:58

    Regardless of being short-staffed and regardless of people showing up at Emergency for non-emergency issues, the HSC should treat people with compassion and respect. Perhaps there's not enough emphasis placed on benevolence in the field of medicine, where it is needed the most. It takes a special type of person to work in such an environment as emotions can run high when people are faced with illness....empathy should always be a requirement!

  • CB
    July 01, 2010 - 19:57

    Situations like this happen much too often at the Health Science Centre. It's time for those in charge to do something about the absolute disregard and disrespect shown to most people who walk through their emergency room doors seeking medical attention. br Read the many letters of complaint and for the love of God do something about it. br Think about it...when you are at your most vulnerable moment, the very people you seek out to help are less than empathetic to your needs...and you feel as if you are putting them out by needing the services they offer... br At the very least I hope there was an incident report filed, to hold someone accountable.

  • Michelle
    July 01, 2010 - 19:55

    Mr.,Quinlan, i'm sorry this has happened to you. However, unforseen circumstances, pts are required to wait due to other emergencies. I'm happy that you took responsibility and went to st. clares and they took care of her, but running to the media isn't going to solve your problem. In the end, you got your end result that you wanted, and that's all that matters. br br However, in the end. Maybe its time for someone to come forward to the media and praise our health care system. yes, our system has some faults, what other province doesnt? br br And if your so displeased about your wait times, in the emergency, Maybe you should move to a province/country where you have to pay to see a doctor a month. br br Remember, not all provinces have full MCP coverage... we are taking what we have for granteed..... Stop being so greedy and be grateful for what we have, and take the understanding that the emergency department does not turn no one away and they are all seen in the matter of emergency. Rather your waiting 3-6 hours, your still seen by the doctor...

  • Hang your heads
    July 01, 2010 - 19:54

    This is why all managers are patting each other on their backs and giving themselves awards, when they haven't fixed anything, not even the smokers outside. Every day these people leave their high paying jobs they should hang their heads in shame for what their doing to their own people, province and wonder why they even got paid at all. Look at the air ambulance ficasico. That says it all about misguided arrogant leaders .But we still got oil,Right? Shame

  • Marie
    July 01, 2010 - 19:54

    My brother went to the er at the Health Science with chest pain and the nurse there told him also to sit and wait it more then likely indigestion. When he finaly got in to see the doctor he was sent right away to have surgery. It was his gallblader. The nurses that sets the order that they are seen realy don't have a good understanding of alot of medical condictions. This happens alot at that ER. They need to get those nurses more educatoin so they can spot a real emergency.

  • Fedup
    July 01, 2010 - 19:52

    I guess people will blame this on Danny! It's time these nurses start taking responsiblity for their actions and some disiplinary guidelines put in place for when situations like those mention above, occur. It's also time that someone from Health Care, start explaining why we have so many of these bad experiences happening. Everyone you talk to can list of at least 3-4similiar events.

  • Michele
    July 01, 2010 - 19:50

    I have to say--I am getting more afraid with each story that I hear.....My husband left work on Jan 12, 2010--went to HSC--was told he had a lump--was told he had infection--was told he was dehydrated.....but nothing was done...they sent him home........my story will be shortened now--too much to get into--I got on the phone demaned he be seen by a dr. a clinic-(our Dr. was on holidays)-then he saw our own dr.--a wwek later on Jan. 19, he was admitted to St. Clares' (I refused to go to HSC)..they had him started on an IV drip--an infection drip--on Jan. 20, he was operated on---he had a bacterial infection taking over his body--it was climbing towards his spine--surgeon had to go in over 4 inces to get where it was pooling in the resovior (their medical words)--he was a mess---& all could have been taken care of the week before-----a little much I think .....but he got a ticket while at HSC---& we HAD to PAY it--even tho he was in with the resident at the time.......& then ended up in hospital---makes ya wonder what's more important---persons life or a parking ticket...........

  • Jeanne
    July 01, 2010 - 19:50

    I sympathize with everyone who went through the inconsiderate treatment given by the staff and the priority treatment i.e. I am Dr.???? . I see nothing has changed in the ER hospitals in NL. 40 years ago my father died in the waiting room at General Hospital. He had a perforated ulcer.

  • Cee
    July 01, 2010 - 19:50

    Hi worked at HSC a few years back and I did some admitting and I frequented the ER many times during a shift. Many of these nurses would never answer me or totally ignore me! They would be playing cards, reading magazines, gossiping, etc. but wouldn't answer me! They were so rude! I hated going over there to admit people! br My dad had cancer and he was in the cancer clinic getting chemo and his IV was beeping and he was done for the day and its a long day at the cancer clinic when you have cancer and you are getting chemo. So the nurses were all sitting at the desk gossiping as per normal. I went to them and said my dads IV is beeping, I think he may be done for this day. I mean they aren't hard of hearing! You can hear those things beep a mile away! They looked at me and said I am not his nurse. That was it! Thats all they said!! They continued talking and laughing!!! I said where is his nurse? They didn't know was their answer! His nurse did come by eventually and she was super nice! She was great! But what about helping each other!?! Its all about money for most of those nurses.

  • Esron
    July 01, 2010 - 19:50

    I'm not going to put the blame on HSC for this, as I know they were short on Nurses this week... and they Imported nurses from br ST. CLAIRE'S br , and that's where the wonderful bedside demeanour came from... br br The nurses from St. Claire's are rude, ignorant, and have no feeling what-so-ever... br br My friends found out the hard way when they went in to give birth [to a wonderful baby girl] and the nurse assigned to them was from St. Claire's... SHe was rude to every patient she was assigned to, that day. br br I have more horror stories about St. Claire's and the staff there, to the point my hubby said [Who suffers from frequent heart attacks due to a genetic condition] I WOULD RATHER DIE, THAN GO BACK TO ST. CLAIRE'S ... br br br The actual staff at HSC are great.... So, please, before blaming a full institution, find out the origins of the staff, as you will notice a pattern...

  • Darrell
    July 01, 2010 - 19:49

    And this is why these people get paid the big bucks what a joke.

  • the goulie
    July 01, 2010 - 19:47

    My mother came in by ambulance, was hemmoraging and is/was a servere diabetic. I was trying to explain the meds my mother was on and that she hadnt had her insuline that morning and I was told to be quiet We'll take care of her now It was hours before her glucose was monitored and it was only done after I tackled a doctor and demanded that he look at her.Second occasion I was brought to emmergency ,referred by my doctor that morning I had had a stroke, my wife drove me to hospital, I went to the wicket to be served the nusrse was reading a magazine ( not a medical journal) she kept her back to me, I said excuse me again nothing so I went to the next window, I asked for help.The lady there said there should be someone to help you at the first window, I said she is reading a Cosmopolitan magazine and is ignoring her work, so she called out to her and she let a big sigh out of her like I was asking her for her kidney. When I finally made it past the same nurse I was given excellent care and was admitted for treatment for a stroke. I think it is incumbent on Ms. Kaminski to listen to the complaints and see if there is a common theme, a common person (s)responsible. We are all not complainers there must be some truth to what we are saying

  • robroy
    July 01, 2010 - 19:47

    This is so Messed up. I am the father of a 18 year old girl with spina bifidia and I am hating the fact that we have to deal with the hsc. People don't realize what a shunt does or the damage it can do. I listened to the grand mother of the baby who was shaken in gander a little while ago. They are scared because of what may happen. People who have children with shunts live with this fear every day. If that shunt blocks of there can and most likely be erreversable effects. If that nurse in Gander was removed from her job then the person who said to the patient should sit and wait should also be dismissed The chance of brain damage is the same. Health professionals have to realize that parents who spend time looking after their children all their lives knows what they are saying. They are not the be all and end all.I will be stricking out on this story to different levels of health care because this treatment is unacceptable . I can promise anyone If I ever goes into the health science with what i know is a shunt blockage with my daughter and I am told to sit I can promise she will see a doctor I may spens a few days at the pond side hotel but she wILL be seen

  • Concerned
    July 01, 2010 - 19:47

    I know of one case where a patient was confined to bedrest awaiting emergancy heart surgery and they tried to kick him out of his private room. They even wanted him to get his things together and walk to the other room. The patient refused and they later found out the nurse wanted the room for a friend!

  • Kelly
    July 01, 2010 - 19:45

    Some of the front desk staff at the Health Science need better training. Last July my husband brought me to the Emergency there and I too was put in the waiting room. When the nurse triaged me she could not get a blood pressure reading but sent me to the waiting room to wait my turn. I did not have to wait more than 10 minutes but I should have been brought in right away. I have ARVC, a serious heart condition. I had been sick for three days before my husband convinced me to go the hospital, because I had been there before and I did not feel well enough to wait in the waiting room. I could not walk and I was just very weak. When they did finally bring me in I again waited another 20 minutes before anyone checked on me. When the EKG tech turned on the machine everyone turned to emergency mode. Turns out I had been in Ventricular Tacchycardia and my body was shutting down. I was very lucky according to my doctor. I am sure there are many stories out there about the HSC emergency, not all bad, but the bad ones are the ones that everyone remembers.

  • John
    July 01, 2010 - 19:45

    If you people weren't so lazy and apathetic about your own health in the first place most of you wouldn't have to go to the ER. Go on a diet, start exercising, don't smoke, stop eating at McDonalds, stop eating salt pork.... honestly the health habits of people in this province are disgusting.... your going to bankrupt this province with your laziness.... then have the gall to blame hard working professionals for your own misreable state. The staff at the HSC ER and St. Clares are wonderful hard working nurses and doctors and you should be ashamed for speaking so disrespectfully

  • Hospitals
    July 01, 2010 - 19:45

    I take great offence that we are all ignorant!! There are good and bad parts to every work place. Where I work, if our customer service is not top notch then we have nothing! What aren't they getting???? PEOPLE ARE SICK! I know if I am sick, I want people to understand and care for me!! Again, this is your chosen job!! I also have a heart problem and have been treated by many great nurses in the back of an emergency room, etc. but being in business, I know a first impression is where it matters so why the heck would you put nurses there who don't want to be there?? br br My opinion would be to provide the nurses on the front desks with public relations in a training course. Besides their school studies, did they ever learn how to deal with an upset person with a very sick child?? I don't know, maybe they did! I know security downtown does training on how to deal with drunk people so why not do training on how to deal with sick people and upset parents. br br You only know you! It can be frustrating trying to explain if something is going on internal but it makes it easier if it seems like the other person cares. Right?

  • M
    July 01, 2010 - 19:43

    Mr. & Mrs. Quinlan, I am so glad Megan is recovering from all this. I find it very unusual the staff in question here would not defend herself IF she did nothing wrong....it makes me question her for sure. St.Clare's has always been my preference.