New phone system coming for Nain RCMP

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On May 21, people in Nain will notice a difference when calling the RCMP. 

The Nain RCMP detachment has been chosen as a test site for a pilot project phone system, designed to improve efficiency in the way calls are taken and ensure emergency or high priority calls are answered first.

When anyone calls the Nain detachment, an automated system will prompt the caller with two choices.  By pressing 1 for emergencies, or to make a complaint, the call will automatically be forwarded to the RCMP's Operational Communications Centre in St. John's.  The calls will then be prioritized and police officers dispatched.

Anyone calling to report an incident, requiring police response but not an emergency, will be prompted to press 2. This call will be answered and again police officers will be dispatched. 

Anyone with general inquiries will also be prompted to press 3.  If no one is available, there will be an answering service and callers are urged to leave a message for a response from the detachment.

The RCMP says the safety, security and well-being of Canadians are its ultimate goals.

Organizations: RCMP, Operational Communications Centre

Geographic location: St. John's

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