How much of the Noseworthy report for Advanced Education and Skills has been implemented?
On March 27, 2013, the government releases a 470-page report by former auditor general John Noseworthy that looks at the whole of the Advanced Education and Skills Department in terms of streamlining services and making things run better.
A screengrab of John Noseworthy’s forward which appears in his 470-page report which looks at the Advanced Education and Skills department. — Submitted image
Noseworthy was paid $148,960 for less than 10 months’ work.
The report paints a picture of a dysfunctional department where employees feel they have to deliberately fudge their budgetary needs, and programs are poorly monitored and don’t serve the function for which they were designed.
The department was created in 2011 from the combination of the Department of Human Resources, Labour and Employment with post-secondary education, including Memorial University and the College of the North Atlantic.
“Furthermore, not all business practices have been assessed to determine their adequacy and effectiveness. The executive at the department have known for quite some time that there was a need to review the entire suite of programs and services offered with a view to making significant changes in what programs are offered and also how they are delivered,” Noseworthy wrote in the report.
“While there was no shortage of anecdotal evidence about such things as process inefficiencies and inconsistencies, there has not been a comprehensive review and analysis of the programs offered by the department.”
His detailed report examined about 70 programs and 25 services, and is packed with recommendations.
Among the areas Noseworthy examined was JOBS in NL, a job search and posting website.
The report noted there are currently duplicate websites for job postings (JOBSinNL.ca and the Public Service Commission website) which result in a lack of co-ordination and increased administration costs.
It also noted larger companies maintain their own job sites.
ASKING FOR ACCOUNTABILITY
In an emailed response, a spokesman said 30 recommendations from the Business Transformation Report have been implemented and most of the remaining recommendations are in the process of being implemented.
The Telegram has been following this story for 10 months. What we wanted to know: How much of Noseworthy’s report has the department acted on? Who has the answers: The Department of Advanced Education and Skills.
Recommendations implemented as of Dec. 19 include:
- A workforce development and productivity secretariat.
- Discontinuing instances allowing employment insurance-eligible clients to access funding from the employment development supports program designed for income support clients.
- Formalizing the processes for collecting labour market information and the development of distribution and strategic usage protocols for regional staff to use in counselling and case management.
- Encouraging more large companies such as Bull Arm, Nalcor and Vale to use JOBSinNL in addition to maintaining their own employment websites.
- Determining how to address the inequity in entitlement between EI-eligible and non-EI-eligible clients with regards to funding for training. One possibility includes implementing innovative training approaches such as workplace learning and literacy programs instead of the traditional training programs currently offered.
- Examining whether it is appropriate to provide employers with wage subsidies year after year if the employer is not hiring the sponsored participants.
- Posting block training schedules on its webpage.
- Considering allocating a separate budget for the post-journey and specialized training program, which would also help address the budget shortfall in the apprenticeship training program.
- Developing online training modules and group-based programming, including evening sessions, to help individuals with identified needs move along the continuum to employment.
- Expanding employment services throughout Labrador.
- Developing a formal training plan for staff and ensure certified career practitioners who are trained as trainers are used effectively.