Emergency room care biggest topic on EasternHell.com

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A website, set up in January to speak out about the state of health care in Newfoundland and Labrador, has attracted 53,000 visitors in the first-quarter of this year.

The website created for health consumers to vent about problems experienced while using Eastern Health facilities and services attracted a lot of attention since it went live in January. — Screen grab

And, the biggest concern for people who have shared stories seems to be emergency room care. The site administrators for www.EasternHell.com created categories for recurrent issues and emergency rooms were referenced by 68 per cent of visitors who shared their personal stories.

In its first-quarter report, the administrators said, although the vast majority of visitors are from Canada (presumably a majority from Newfoundland and Labrador), there have also been visitors from 85 different countries, reading from the 60 posted pages over 165,000 times.

On average, EasternHell.com receives 1,350 visitors per day.

Here is a breakdown of each category with the percentage of story contributors who referenced each issue:

• Emergency rooms - 68% (in particular the St. Clare’s and Health Sciences ERs and ER services in Central Health facilities).

• Eastern Health – 64% (note: many contributors did not identify the region or facility)

• Insensitivity- 58%

• Lack of respect and compassion - 50%

• Not listening – 44%

• Misdiagnosis – 40%

• Lack of follow-up care – 38%

• Neglect – 34%

• Understaffing – 22%

• Senior’s care – 20% (This mostly references Senior’s Care Homes. Many of the Emergency Room stories involve Seniors but this is not represented in this figure)

• Safety concerns – 18%

• Poor working conditions – 16%

• Wait times – 12%

• Lack of cleanliness – 12%

• Patient profiling – 12%

• Insufficient nutrition – 10%

• Lack of mental health services – 8%

• Patient shaming - 8%

• Ambulance experience – 8%

• Confidentiality – 4%

• Addiction services – 4%

• Racism – 2%

Related Telegram story 'Easternhell website swamped with hits overnight'

To view the website click HERE.

Geographic location: Canada, Newfoundland and Labrador

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