Company promised service by middle of June
Residents of Shoe Cove are already upset with the cable provider Eastlink, and they aren’t event able to be customers yet.
In March 2013, the province announced Eastlink had been awarded a contract to bring broadband service to Shoe Cove, which included television services, home phone,and high-speed Internet. Currently, the only Internet available in Shoe Cove is dial-up service through Bell Aliant.
Back in May of this year, it was reported the announced services hadn’t been established in the community thus far, and residents still didn’t have access to high-speed Internet.
Arthur Taylor, general manager for Newfoundland and Labrador with Eastlink said at the time that his company would have services established in the community by mid-June.
According to Pansy Martin, though, that didn’t happen.
“It’s getting a bit ridiculous now,” she said. “They came out and announced it in March of last year, and then they said it’d be here by June, but I don’t know what year they were talking about, and what June it’ll actually be here.”
Martin has become innovative with her technology, using a cellphone booster to access the cellular tower in La Scie, which isn’t available without the device. That’s the only Internet she uses since she says the dial-up just isn’t cutting it.
“This day and age, you know what it’s like – everything you do and everything you need is on the Internet,” she said. Martin’s husband is a fisherman, and she said most of the forms and reports he has to fill out and send to government are done either online or need to be downloaded from a website.
The frustrations she’s had in the past, she says, are too many to count. However, nothing compares to the frustrations of waiting to find out just when she’ll have convenience in her online life.
“The waiting game is the worst,” she said. “hey said it was coming, then it didn’t, and then they said it would be here a certain time, and now we’re two months past that – so when are they going to get it done? People are waiting.”
Martin says she hasn’t seen any activity in town with regards to workers from the company preparing, so she’s wondering what’s delaying.
“Last week something happened and we couldn’t get cell service here with the booster, so we had to drive up to the intersection heading to La Scie so we could get service from the tower anytime we needed to do something online.”
Martin says she even applied for her husband’s employment insurance while sitting in her car, accessing the cellular data.
“It fells like we’re back in the stone age sometimes when it comes to this,” she said.
Arthur Taylor said in an interview in May the company was going through the final testing stages before getting customers online.
Calls put into Taylor and his assistant Thursday and Friday weren’t answered, and messages weren’t returned.