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  • a business man
    August 01, 2013 - 07:26

    From a business point of view, chat is great because it reduces the need for human workers. Instead of one customer service employee talking to one customer, you could have one employee talking to two or three customers. The employee is able to respond to another customer why the previous customer is typing their message. Less employees equals cost savings equals more profits equals extra vacation. My main use of the digital age is to deploy technology in a way that sheds employee wages, benefits and the number of total employees. Less is better when worker can be replaced by technology.