- May 31, 2013 - 09:02
I got bumped from a U.S. carrier due to weather. I got re-booked for the next day. They put me up in a hotel & gave me food vouchers. I also got reimbursed $165 for toiletries & buying a new outfit when my luggage was 1 day late. When was the last time AC did that?
- May 31, 2013 - 06:04
This practice is disrespectful, deliberately abusing the public and taking advantage of their "good nature" and tolerance. If they want to destroy the good qualities found in people they may not appreciate that ones that they may find replacing them. Maybe they should not be allowed to use the name Canada, this is not the way people internationally expect to be serviced, that is not providing the service they advertise. People are not cattle.
- May 31, 2013 - 01:13
Air Canada International = Very Good Air Canada Domestic = Terrible
- May 30, 2013 - 17:33
the media loves an Air Canada story and truth and fairness have little to do with it. All major airlines over book on flights with historically large no show factors. This replaces cancelled and no show bookings not all of which the airline gets paid for. This article makes it sound like they are the only ones doing it and its a fight on every fight. and the fact that WJ's official policy is no over booking does not make it true .
- May 30, 2013 - 15:00
I have been flying for business for about 35 years, generally in eastern Canada ( Maritimes as far as Ottawa ) and sometimes to the UK. Years ago , if you lost your seat to overbooking, you would be given a free flight to anywhere Air canada few in North America, plus a seat on the next available flight, If you were not in your home city you would be putup in a hotel and meals paid. I have flown Air Canada, CP, West jet , Can Jet and all the others. People may complain about Air Canada...but if you fly A LOT you will come to realize that , as bad as they are, they are still better than the rest.
- May 30, 2013 - 14:44
And if you don't use the voucher within 1 year you can extend it...but that costs you $25 so essentially you get $175 for sitting in the airport for 8 extra hours. The big trouble with Air Canada is they have NO competition in alot of places and can do what they want.
- Turry from town
- May 30, 2013 - 13:42
Airlines such as AC overbook by about 10% because there is on averge for most flights a 10% no-show.People decide not to get up at that early hour so they turn over and go back to sleep.With the competition in that industry now, customer service is pushed aside in lew of cheaper airfares.One cancels the other. If you don't like that you can chose not to fly Aircanada and stop your belly-aching.
- Craig Warren
- May 30, 2013 - 12:02
You obviously are ok with sub standard service or do not fly often. Air Canada is one of the worst airlines around! They could care less and as Canadians we pay much more than any other carrier. Give your head a shake and stand up for change!
- May 30, 2013 - 13:26
I don't only fly throughout Canada my friend. Try flying with some International Carriers and you'll thank Air Canada for their quality of planes and their quality of service. These little overblown nuisance problems like overbooking is nothing compared to some of the problems that exist with some International Carriers.
- May 30, 2013 - 09:00
From my experience, market forces re actually at play - You can always barter for a higher amount. The problem is that there's always someone in the lineup willing to take the $200 voucher.
- May 30, 2013 - 07:17
This practice allows Air Canada to get customers to pay, and probably pay more for seats on more attractive flights and then bump them to less attractive flights where the seats would otherwise go unsold. Air Canada is still in money, even after giving up the $100 in cash or the $200 travel voucher. I doubt it's illegal, but it's certainly unethical. In the meantime, Air Canada is still the best Airline I've ever flown.