My husband, three small children (all four and under) and myself had a fantastic trip to Newfoundland this summer.
Unfortunately, due to problems with the Blue Puttees, our return trip had to be rescheduled and we lost almost two days of our family time.
That was sad, but knowing the reputation of Marine Atlantic, it was not unexpected.
My problem lies in the complimentary travel voucher that was provided as an apology.
A very nice gesture, but completely useless to those who do not travel to Newfoundland every year. The vouchers we received are non-transferable and expire within one year.
Unfortunately, we live in Ontario and have small children, so making use of the Marine Atlantic travel voucher before its expiry is just not possible.
When I called to see if there was anything they could do, I was told that all they can do is email me the information regarding the regulations for travel vouchers.
Since they will not change the expiry date or transfer the voucher, to me this voucher is good only for the fire.
For me, it is more insulting to receive an apology token that is impossible to use and that Marine Atlantic refuses to be accommodating.
It sounds like they openly send out vouchers with the hopes that most people will not be able to use them anyways.
In the future, I’ll consider all other options before I book with Marine Atlantic again.