- October 22, 2013 - 09:02
The ferry is definitely needed from a utilitarian, practical use for transport of good etc.., but it is obviously not ideal for the tourism business being weather dependent. Perhaps an airline could set up some sort of fly/drive deal with a car rental outfit for tourists coming here? For east, central ,west and Labrador parts of the province?
- George Penney
- October 21, 2013 - 20:38
Come on Marine Atlantic and show some real responsibility to the people who patronize the service. It would not be a big deal if MA allowed the 'transfer' of free trip vouchers to another person so that the owner would gain some compensation for the loss encountered. Even at a 10% discount it would still be an honourable attempt at compensation. Try it for a two year period and see the extent of loss that MA will suffer. If the cost is too high then improve the service to the point that compensation chits are not necessary. THAT'S THE WAY TO SAVE MONEY, and NOT by being mean spirited.
- Connie Power
- October 21, 2013 - 13:29
I totally agree with Sarah's comments. Our family also received three vouchers which are totally useless to us as we do not travel to Nfld every year. The vouchers are definitely an empty and useless gesture for all our inconvenience but not surprising considering Marine Atlantic's lousy reputation. Shame on your Marine Atlantic!
- October 21, 2013 - 10:43
Same as airline vouchers. Useless for a lot of people.
- October 23, 2013 - 09:47
Wrong. In utility, value and perception airline vouchers are a completely valid form of apology/compensation.
- Gerard Hayes
- October 21, 2013 - 09:04
My family has had the same horrible experience with Marine Atlantic every single time we have travelled by car to the mainland. These driving vacations are supposed to be "pleasure" trips. Not on Marine Atlantic they aren't!! We finally decided this year to do something different. Instead of driving to New England, we flew to Montreal, rented a car and drove from there. What a fantastic vacation we had!! While staying at a hotel in New Hampshire, we checked the Telegram website, only to find out that there were more problems with the ferry - problems that would again have affected our travel. We did the math at the end of our trip. We figured that flying and renting a car cost us maybe $700 more. For that, we got a worry-free vacation and two extra days of real holiday time. Well worth the extra money.
- October 21, 2013 - 07:47
Good for you. The only thing these decision makers understand is the almighty dollar bill. Until more vacationers refuse to participate in the "game" of like it or lump it travel accommodations to NL ; nothing will change.
- October 21, 2013 - 06:36
Unfortunately, your experience with Marine Atlantic is one of many bad experiences that have turned people off from returning to the island portion of this province. This Crown corporation is yet another example of a government entity that does not have people who consider customer service to be important. Marine Atlantic is not a private business and as such does not have the same concerns as a private business. Maybe it's time to contract out this service (ie. on a five year basis for) to a private concern that would have a vested interest in providing good service or risk losing the contract. Allowing a non-union organization run it would be a plus as well.