Bravo. Pam Frampton’s articles about the difficulty of navigating information about nursing and personal care homes are right on.
My siblings and I (a doctor, nurse and researcher amongst us) have spent months lost and bewildered in the labyrinths of provincial government websites, guidelines, policies, manuals and cryptic wording on “senior care.”
Recently, seeking the names of assistant deputy ministers (ADMs) in the Department of Health and Community Services, I made 11 telephone calls to that department.
Along the way:
• Five civil servants told me the names of the ADMs were online (they were not).
• Three people in the minister’s office didn’t know.
• One challenged my transfer to his line from the minister’s office, until he personally verified the transfer.
• One asked why I wanted such information; and
• one said the information I sought was “authorized” so he couldn’t give it to me.
• It was my complaint to the premier’s office about the above that finally got me the names.
Keep in mind that mere online availability does not make data or information correct, true, reliable, credible, worthy or valid.
And in light of my experience above, consider “transparency.”
Elayne M. Harris