Banks, corporate Canada missing the human side

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I have been a client of Scotiabank now for well over 30 years and up to this point I have been mostly satisfied with the service and the conduct of the bank.

However, since reading and seeing the news reports about how Scotiabank treated a decorated soldier, Master Cpl. Martin Pitre, who fought in Afghanistan, and how Scotiabank slapped him with a $7,000 fee for breaking his mortgage because he had to sell his house after being medically discharged by an ungrateful military, I have been rethinking my opinion about Scotiabank and corporate Canada in general.

As a veteran I was flabbergasted and disappointed at how my bank treated a real Canadian Hero.

It seems that corporate Canada has forgotten the sacrifices that had to be made by men and women in uniform so that banks are able to carry out their free market capitalistic style of business that’s serving them so well.

Corporate Canada should remember that it’s quite possible that without veterans, businesses like banks could be state-owned, and instead of worrying about ensuring a 10 per cent or better return for their stockholders, they could easily be worried about paying state taxes to a fascist-style government.

In this country, it seems that corporate Canada has completely forgotten the most fundamental and important fact about running a business in this country, and that is, without us, your clients, there is no business.

Corporate Canada must return to a human-based style of business where the decisions you make are based on common sense, costumer service, moral values and a little compassion instead of always making decisions solely on ensuring a 10 per cent or better return for their stockholders.

Therefore, based on the actions of Scotiabank and the disrespect that they showed a real Canadian hero, Master Cpl. Pitre, I will be seriously thinking about taking my banking elsewhere.


Brian Pollard

Petty Officer 1st Class (Retired)

Bishop’s Falls

Organizations: Scotiabank

Geographic location: Canada, Afghanistan

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Recent comments

  • chas
    June 27, 2014 - 14:02

    Read the full script. The bank forgave him the $7,000 service charge.

    • Brian Pollard
      June 27, 2014 - 15:12

      Sure but not without been embarrassed and shamed into doing so. However, you missed the point of the letter, something like this should never happen in the first place.

  • Beebob
    June 27, 2014 - 08:47

    Brian you can change banks, but they are all the same. They are all making BILLIONS in profit and they have virtually no competition and no concern for individuals.

  • Chantal
    June 27, 2014 - 08:07

    Corporate Canada owes nothing to Master Cpl. Pitre, or any other customer or worker. Its primary responsibility it towards its shareholders through continually increasing profits. The irony is that for the past twelve years, soldiers like Pitre have been fighting for the interests of the very corporations like Scotiabank.