Letter to the editor -
Air Canada often faces criticism, especially here in Newfoundland, and, many times, that criticism is justified.
But I recently had a very positive experience with the airline that I feel also deserves mention.
I was overseas and due to a family emergency, I had to get back home to St. John's as soon as possible.
I contacted Air Canada and the agent I dealt with clearly went above and beyond in accommodating my change of travel plans.
At a time when emotions were running high, this was very much appreciated and I felt compelled to share that experience.
I want to thank Air Canada publicly for their help and consideration in my situation.
G. A. Montgomery