Once upon a time if you had a problem with a company’s service, you would call them and talk to someone directly associated with that company. Within a short while, the situation was resolved.
With today’s high-speed technology, you would expect services to improve.
Not so.
I had a problem with tree branches growing amongst my hydro and cable wires. I called Newfoundland Power, but they didn’t own the poles, Bell Aliant did. So I contacted them, and the operator insured me that a crew be sent there next day.
Wow! It is better.
Two weeks went by, and no sign of Bell Aliant. I called again and with assurances of my calls being important and it’s dangerous for me to cut the branches, I was still confident the job be done.
Two more weeks went by. No visitors. By this time, I’m getting really frustrated on how they’re treating me.
On my third call, I expressed my utter disappointment in my treatment. They still stood firm on their commitment. I was about to hang up, when I asked “where am I calling to?” She replied “your calls have been out-sourced to the Philippines.”
Now I understand why it’s taking so long to get this job done.
Bell Aliant is probably out-sourcing the crew from away. It takes a long time to across the Pacific.
Isn’t it ironic that I have to call half-way around the world, when offices of Bell Aliant are just minutes away in Bay Roberts.
And I still have no satisfaction.
As a little aside, doubling of my monthly payments within four years and having to pay for replacement equipment is a story for another day.
Jeff Holmes,
Shearstown
