Cape Breton Eagles season-ticket holders who missed the final three games of the 2019-20 Quebec Major Junior Hockey League season will be reimbursed.
In information obtained by the Cape Breton Post, provided to season-ticket holders Wednesday, the Eagles will offer two reimbursement options for last season’s cancelled games due to the COVID-19 pandemic.
Season-ticket holders will have the option of reimbursement via cheque or credit card.
Ticket holders will also have the option of “double the vouchers,” meaning the team will give two flex vouchers for each seat. The vouchers will be used during the 2021-22 season and would be included in the season seat package prior to the new campaign.
Reimbursement amounts for the three missed games are $45 a seat for adults, $39 a seat for seniors, $27 a seat for youth, and $9 a seat for children. Premium row ‘A’ seats will be $65 a seat, and premium ‘B’ seats will be $50 a seat.
The deadline for reimbursement options is Dec. 11. Season-ticket holders should have received a form via email from the team.
Alan Snow was one of the ticket holders who requested a refund. He voiced his concern and displeasure in an interview with the Post in September.
“I was quite pleased (with the reimbursement) it’s exactly what I wanted from the beginning,” said Snow, a season-ticket holder with his wife for close to 20 years.
“It was my only beef with them. I’m very happy they offered what I felt was deserved.”
Due to the pandemic, the QMJHL was forced to cancel the remainder of the 2019-20 season in mid-March, meaning the final three home games for the Eagles didn’t take place as originally scheduled.
Prior to the new plan, a voucher program was in place to provide tickets for the 2020-21 season of equivalent value in order for season-ticket holders to take a friend or family member to the game.
However, with capacity guidelines at Centre 200 for this season’s games, the team was unable to provide the option.
“In my opinion, I think they didn’t really appreciate the fact that the fans wouldn’t like the voucher system,” said Snow. “I really felt, for a while, taken advantage of, but the new options kind of put all that away and now I have no problems with them.”
Due to health conditions, Snow and his wife decided not to renew their season tickets for the 2020-21 season, however, they are looking forward to getting back in the rink next year.
“I miss it,” said Snow. “I still go on their website, check the scores and read the stories — next season can’t come fast enough.”
Jeremy Fraser is the sports reporter for the Cape Breton Post. He's been with the publication for four years. Follow Jeremy on Twitter @CBPost_Jeremy